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EU Outlet Sale 2017
- When will my outlet order ship?
- Can I pick up my bike in the Brandstore to save on shipping costs?
- I bought the wrong bike, can I return it?
- The bike was more damaged than expected, can I return it?
- What lock will I get with an outlet SmartBike or Electrified S?
Smartbike
- What do I get if I buy a SmartBike?
- How do I connect the SmartBike with the smartphone app on my phone?
- Is there a difference between the different SmartBike models?
- Can you track me everywhere I go?
- If someone steals my bike, can they download the app and then use the bike normally?
VanMoof App
- What's new in the VanMoof app?
- What are the minimum system requirements for the app?
- How do I register my new VanMoof Smartbike or Electrified S?
- Can someone else use the Electrified S or SmartBike with a different phone?
- Do I need to use the VanMoof app to use the SmartBike or Electrified S?
Peace of Mind Guarantee
- How exactly does the Peace of Mind guarantee work if my bike is stolen?
- What happens with the Peace of Mind guarantee when the 2 years is finished?
- Why is there a cost of $98/Euro when my bike is returned or replaced?
- How will you stop people from lying about their bike being stolen?
- The peace of mind guarantee seems to good to be true. Is it?
Saddle, grips and kickstand
- Is it possible to order a new saddle?
- My saddle stays very wet after rain
- Is it possible to mount another saddle?
- What is the best saddle height for me?
- What is the maximum saddle height?
Drivetrain and gears
- How many gears do you think I need?
- My gears are not shifting, what to do?
- Should I lube the chain, and how?
- What kind of Drive Chain does VANMOOF use?
- My bike makes a creaking noise during pedaling, help!
Lighting
- Will the new Philips LED lights work on my M1 VANMOOF?
- How do the lights on my VANMOOF work?
- A Hub dynamo sounds complicated, will it make my bike slower?
- My light isn't working, what to do?
- The button of my light is broken. How can I fix this?
Locks, carriers and accessories
- My VanMoof is not equipped with a lock, why is that?
- Which available lock is the most secure?
- I lost both the keys to my built-in lock what to do?
- Can I mount a bambooman or sexy waitress on my VanMoof?
- Will my integrated light work with the front carrier?
Shipping
- What countries do you ship to?
- Can I pickup my VanMoof at your brand store?
- How can I track my order?
- Are returns free?
- Where do I send my return to?
Payment
- What payment methods does VanMoof accept?
- Is it safe to purchase online from VanMoof?
- What do i do if I want to buy a VanMoof, but don't have a credit card or any of the other payment options?
- What do i do if I want to buy a VanMoof, but don't have a credit card or any of the other payment options?
Warranty, Repairs & Support
- What is the warranty on my VanMoof?
- Is my warranty valid worldwide?
- What can I do if my VanMoof gets damaged during shipping?
- What should I do if there's a defect on my VanMoof within the warranty period?
- How long does it take for my exchange or refund to be processed?
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