The Smartbike/Electrified S does not respond to my remote. What’s wrong?
Last Updated -
It could be that your bike is already connected to a registered smartphone. This will block any signals from the remote as the Electrified S/Smartbike can only be connected with one device at a time. Please check that your app isn’t connecting with the phone first.
If there is no Smartphone connected, it is possible that the remote is not paired to the bike.
This is how you can pair the remote to the bike:
Activate pairing mode on your app in the settings menu
Disable your phone’s bluetooth
- Press remote button for 4 seconds
- Log out of the Vanmoof app
- Go to phone settings > apps
- Select "Storage" menu
- Delete both Cache and Data storage
- Log back into VanMoof app
Please find out how here: http://support.vanmoof.com/customer/en/portal/articles/2704546-resetting-your-smartbike
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