I can’t insert the cable/chain into the integrated lock, what do I do?
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It is possible that the lock is in “locked” modus, causing the locking mechanism to block the way for the cables/lock’s locking pin.
You can solve this as follows:
If you look into the locking hole, you will see a small pin protruding on the top left side.Unlock your bike using your remote or smartphone app. As soon as you hear the lock click once the bike unlocks, you will have four seconds to push back the locking pin. This will free the locking mechanism and you will be able to insert the locking pin.
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