I didn’t lock my bike and then it got stolen. Can you track it down for me?
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Sadly, no. We can only recover or replace your stolen Smart S or X if its theft defense system was armed and the ring lock was in use. The same condition applies to the Electrified S2 and X2: the stealth lock needs to have been engaged at the time that your bike was stolen. For the Electrified S, our condition is that the VanMoof chain lock was in use.
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