We provide help & support
We guarantee each new VanMoof bicycle frame and original components against defects in workmanship and materials for 2 years from the day you purchased your bike. This does not include parts that are subject to...
Read articleNo, VanMoof warranty is only available in the locations we can currently ship too.
Read articleWe work hard with our shipping partners to make sure that your order is delivered in perfect condition. If your bike hasn't been delivered in perfect condition please email us at support@vanmoof.com so we can s...
Read articleIf you have a defect on your VanMoof, please always contact our team via support@vanmoof.com. Our support team will always be happy to help you further. To speed things up, please always mention the following i...
Read articleOnce we receive your returned order, we will process your refund within 14 days.
Read article