General Information 7

• How to unbox my new bike?
• What features does the new VanMoof S3 & X3 have?
• What is the difference between the S3 & X3?
• What are the bike's specifications?
• Is it possible to lease the VanMoof S3 & X3?

See all 7 articles

Technical Information 19

• How many gears do the S3 & X3 have?
• What is the weight limit on the VanMoof bikes?
• What are the exact measurements of the VanMoof S3 & X3?
• Do I need to have the app to use the bike?
• Is the handlebar of the VanMoof S3 & X3 adjustable?

See all 19 articles

Accessories 3

• Is the VanMoof S3 or X3 compatible with the Thule chariot or other trailers?
• What are the exact measurements of the VanMoof S3 & X3 carrier?
• Is there a front carrier available for the S3?

The Matrix Display 0

General Information 15

• How do I charge my bike?
• How can I unlock my bike?
• How do I report my bike stolen?
• How does the theft defense system work?
• What can you tell me about the battery?

See all 15 articles

Electrified S2/X2 23

• How to get riding on an S2 or X2
• What's the difference between the S and the S2/X2?
• What is the top speed of the Electrified S2 & X2?
• The alarm is going off – how do I stop it?
• Can I get extra theft protection for my Electrified S2 & X2 with the VanMoof Peace of Mind service?

See all 23 articles

Electrified S/X 12

• What does the Turbo Boost button do?
• How does the anti-theft tracking work?
• How does the Touch Unlock feature of my 2017 Electrified S & X work?
• Where is the motor of the 2017 Electrified S & X positioned?
• How far can my 2017 Electrified S & X take me on one charge?

See all 12 articles

Smart S/X 15

• What is included with the Smart S & X?
• Why are you stopping production of non-electric bikes?
• Do you have any bikes without Smart features?
• Can I turn the bike’s sounds off?
• Can I disarm the theft defense system if I don’t have my smartphone with me?

See all 15 articles

Peace of Mind Theft 15

• What’s included in Peace of Mind Theft?
• How does the Peace of Mind service work if my bike is stolen?
• If you can't recover my stolen bike, which bike will you replace it with?
• Can I pay for my Peace of Mind Service policy in instalments/terms?
• Will you replace my accessories?

See all 15 articles

Peace of Mind Maintenance 12

• What’s included in Peace of Mind Maintenance?
• What’s not included?
• Where is Peace of Mind: Maintenance available?
• Where is this coverage valid?
• Is battery servicing included in the Peace of Mind Maintenanc package?

See all 12 articles

General 2

• What is the difference between Peace of Mind Theft Defence and Peace of Mind Maintenance?
• Can I transfer my current Peace of Mind coverage to a new bike?

General 8

• How to register your VanMoof
• How can I set or reset my backup unlock code?
• How do I deregister a bike from my account?
• My phone is lost or stolen. What should I do?
• If someone steals my bike, can they download the app and then use the bike?

See all 8 articles

General 4

• How can I get in touch?
• Will you add other retail locations?
• Can I help you open a retail store?
• Impressum

Test Rides 8

• Where can I take a test ride?
• What can I expect during my test ride?
• How long will my test ride be?
• Do I need to bring anything to the test ride?
• Will the bike be adjusted to fit me?

See all 8 articles

Payments 7

• Which payment methods does VanMoof accept?
• When do I get the invoice for my order?
• Why is my card being declined?
• Can I get my VAT refunded?
• What payment gateway do you use?

See all 7 articles

Pay Later Option 12

• How does Pay Later option work?
• Are there any extra costs?
• I’ve already placed an order, can I change to Pay Later?
• Can I also pay for accessories and Peace of Mind later?
• Can I pay in installments?

See all 12 articles

Delivery 13

• Where can I see the expected delivery date of my VanMoof?
• My accessory was not delivered, what now?
• What is my expected delivery date?
• I received the wrong product – what should I do?
• Can I choose my delivery date and/or time?

See all 13 articles

Returns 6

• What is your returns policy?
• How can I cancel my order?
• Are returns free?
• I don't have the original box anymore – can I get a new one?
• Where do I send my return to?

See all 6 articles

Subscription Payments 3

• Can I use my UK employer’s Cycle to Work scheme to ride the VanMoof S3 & X3?
• How is my VanMoof+ subscription charged?
• What happens if I miss a payment for my Vanmoof+ subscription?

General 8

• Can I mount a bambooman or waitress carrier on my VanMoof?
• Which child seats fit my VanMoof?
• Will my integrated light still work with a front carrier?
• Which rear carrier will fit my Vanmoof?
• Can I give someone a lift on my rear carrier?

See all 8 articles

General 4

• What is the warranty on my VanMoof?
• Is my warranty valid worldwide?
• What can I do if my VanMoof gets damaged during shipping?
• What should I do if there's a problem with my VanMoof within the warranty period?

General 7

• My battery or motor isn't working properly – what should I do?
• How often should I get my bike serviced?
• I don't live near a VanMoof Brand Store. Where can I service my bike?
• How to install a rear carrier on your Electrified S2 & X2
• Can I borrow a bike while my VanMoof is being serviced?

See all 7 articles

Brakes, Wheels & Tires 12

• Can I mount the VanMoof S3 & X3 brakes on my S2 & X2?
• What wheel sizes do VanMoof bikes use?
• How to clean and adjust your Brakes.
• What's the perfect tire pressure?
• What type of tires does my bike have?

See all 12 articles

Saddle, Grips & Kickstand 7

• Can I buy a new saddle?
• Is it possible to fit another saddle?
• What is the correct saddle height?
• What is the maximum saddle height?
• I'm getting saddle-sore, what should I do?

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Frame & Fork 3

• Where can I find my bike's frame number?
• Will my VanMoof rust?
• What accessories are available for my bike?

Chainguard, Drivetrain & gears 6

• How many gears do I need?
• My gears are not shifting correctly, what should I do?
• Do I need to lubricate my chain?
• My bike makes a creaking noise when I pedal, what's wrong?
• How long will the drivetrain last?

See all 6 articles

Steering & Seating Position 1

• How high should I set my handlebar, and how?

General 7

• Can I borrow a VanMoof bike when I travel to another city?
• Will I still be able to purchase Smart Bike accessories?
• What happens if my bike needs replacement parts?
• What if I move to another brand store city? Can I transfer my VanMoof+ subscription?
• Can I add accessories to my bike?

See all 7 articles

Service 10

• What do I do if my bike needs some love?
• What if my bike breaks?
• Can I get my bike serviced or repaired by a different company?
• Are all repairs and service included?
• Will the Bike Doctors still service my bike in the future?

See all 10 articles

Cancellation 7

• What if I want to stop my subscription?
• Do I need to give any notice if I want to cancel my subscription?
• Can I upgrade to a different bike with my subscription?
• VanMoof+ is not what I expected. What if I want to cancel my subscription within the first 30 days?
• What if I stop paying my monthly subscription fee?

See all 7 articles

Manuals 2

• How to hunt manual for Electrified S/S2, X/X2
• How to hunt manual for Smartbikes

How to video's 7

• 3 Ways to unlock your bike.
• How to Re-Box your Electrified S2 or X2
• How to attach the front wheel of the S3 (without the stand)
• How to attach the rear wheel of the S3/X3
• How to install the front carrier at your S3

See all 7 articles