General Information 13

• How do I set up my VanMoof S3 or X3?
• How do I charge my electric bike?

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Technical Information 17

• How many gears do the S3 & X3 have?
• What is the weight limit on the VanMoof bikes?

See all 17 articles

Troubleshooting 31

• My bike is not turning on or not waking up
• Error 16

See all 31 articles

Accessories 5

• Can I mount the VanMoof S3 front carrier on the Electrified S2?
• Is the VanMoof S3 or X3 compatible with the Thule chariot or other trailers?

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The Matrix Display 0

VanMoof S3 & X3 Fender Bolt Check 6

• VanMoof S3 & X3 Fender Bolt Check - What is this all about?
• VanMoof S3 & X3 Fender Bolt Check - What are you doing about it?

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VanMoof S3 & X3 Front Fork Check 7

• VanMoof S3 & X3 Front Fork Check - What is this all about?
• VanMoof S3 & X3 Front Fork Check - What are you doing about it?

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General 10

• How to register your VanMoof
• My bike is showing the wrong parking location

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Region Settings 13

• Region Settings - What’s new in the latest app update?
• Region Settings - Why are you doing this?

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Peace of Mind Maintenance 11

• What’s included in Peace of Mind Maintenance?
• What’s not included in Peace of Mind Maintenance?

See all 11 articles

Peace of Mind Theft 15

• What’s included in Peace of Mind Theft?
• How does the Peace of Mind service work if my bike is stolen?

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General 5

• What is the difference between Peace of Mind Theft Defence and Peace of Mind Maintenance?
• Can I transfer my current Peace of Mind coverage to a new bike?

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General 5

• How can I get in touch?
• Can I help you open a retail store?

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Test Rides 15

• Where can I take a test ride?
• What can I expect during my test ride?

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Repairs & Maintenance 7

• How can I request a mobile Bike Doctors visit?
• How can I keep my bike in tip-top shape?

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Certified Workshops 15

• What is a Certified Workshop?
• Why is VanMoof working with Certified Workshops?

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Brakes, Wheels & Tires 12

• Can I mount the VanMoof S3 & X3 brakes on my S2 & X2?
• What wheel sizes do VanMoof bikes use?

See all 12 articles

Saddle, Grips & Kickstand 7

• Can I buy a new saddle?
• Is it possible to fit another saddle?

See all 7 articles

Frame & Fork 3

• Where can I find my bike's frame number?
• Will my VanMoof rust?

See all 3 articles

Chainguard, Drivetrain & gears 6

• How many gears do I need?
• My gears are not shifting correctly, what should I do?

See all 6 articles

Steering & Seating Position 1

• How high should I set my handlebar, and how?

Payments 10

• Do you sell second hand, discounted, or outlet bikes?
• Which payment methods does VanMoof accept?

See all 10 articles

Delivery 16

• Where can I see the delivery date for VanMoof bikes?
• My accessory was not delivered, what should I do?

See all 16 articles

Returns 8

• What is your returns policy?
• How can I cancel my order?

See all 8 articles

Subscription Payments 3

• Can I use my UK employer’s Cycle to Work scheme to ride the VanMoof S3 & X3?
• How is my VanMoof+ subscription charged?

See all 3 articles

Referral program 23

• ​Disclaimer
• How does the referral program work?

See all 23 articles

General Information 26

• How to get riding on an S2 or X2
• What's the difference between the VanMoof Electrified S and the VanMoof Electrified S2&X2?

See all 26 articles

Trouble shooting 6

• How do I reset the Electrified S2 & X2
• My bike is not turning on or not waking up

See all 6 articles

General Information 14

• Is my bike’s battery affected by colder temperatures?
• How can I unlock my bike?

See all 14 articles

Electrified S2/X2 0

Electrified S/X 12

• What does the Turbo Boost button do?
• How does the anti-theft tracking work?

See all 12 articles

Smart S/X 15

• What is included with the Smart S & X?
• Why are you stopping production of non-electric bikes?

See all 15 articles

General 9

• Can I mount a bambooman or waitress carrier on my VanMoof?
• Which child seats fit my VanMoof?

See all 9 articles

General 4

• What is the warranty on my VanMoof?
• Is my warranty valid worldwide?

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General 7

• Can I borrow a VanMoof bike when I travel to another city?
• Will I still be able to purchase Smart Bike accessories?

See all 7 articles

Service 10

• What do I do if my bike needs some love?
• What if my bike breaks?

See all 10 articles

Cancellation 7

• What if I want to stop my subscription?
• Do I need to give any notice if I want to cancel my subscription?

See all 7 articles

How to videos 7

• How to attach the front wheel on the VanMoof S3 & X3
• How to attach the rear wheel on the VanMoof S3 & X3

See all 7 articles

Manuals 2

• How to hunt manual for Electrified S/S2, X/X2
• How to hunt manual for Smartbikes