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Frequently asked questions
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Knowledge base
VanMoof S5 & A5
General
17
Where will the VanMoof S5 & A5 be available?
Can I attach my phone to the VanMoof S5 & A5?
See all 17 articles
Accessoires
0
VanMoof S3 & X3
Apple's Find My network
11
What does Apple’s Find My network technology do?
How do I connect my bike with the Apple Find My network?
See all 11 articles
General Information
15
How do I set up my VanMoof S3 or X3?
How to charge your e-bike and battery care
See all 15 articles
Technical Information
18
How many gears do the S3 & X3 have?
What is the weight limit on the VanMoof bikes?
See all 18 articles
Troubleshooting
28
My bike is not turning on or not waking up
Error 16
See all 28 articles
Accessories
4
Can I mount the VanMoof S3 front carrier on the Electrified S2?
What are the exact measurements of the VanMoof S3 & X3 carrier?
See all 4 articles
The Matrix Display
0
VanMoof S3 & X3 Front Fork Check
4
VanMoof S3 front fork check
What if I don’t own this bike anymore?
See all 4 articles
Accessories
VanMoof S3 & X3 PowerBank
20
What is the VanMoof PowerBank?
Where is the PowerBank available?
See all 20 articles
General
10
Can I mount a bambooman or waitress carrier on my VanMoof?
Which child seats fit my VanMoof?
See all 10 articles
The VanMoof App
General
9
How to register your VanMoof
My bike is showing the wrong parking location
See all 9 articles
VanMoof S3 & X3 App features
4
How do I change the sound of the bell on the VanMoof S3 & X3?
Compatibility and device issues
See all 4 articles
Peace of Mind Services
Peace of Mind Maintenance
12
What’s included in Peace of Mind Maintenance?
Where is Peace of Mind Maintenance available?
See all 12 articles
Peace of Mind Theft
16
What’s included in Peace of Mind Theft?
How does the Peace of Mind service work if my bike is stolen?
See all 16 articles
General
6
What happens to my Peace of Mind coverage if I sell my bike?
Can I add Peace of Mind service after I placed my order?
See all 6 articles
Locations & Test Rides
General
3
Can I help you open a retail store?
Impressum
See all 3 articles
Certified Workshops
15
What is a Certified Workshop?
How can I book an appointment at a Certified Workshop?
See all 15 articles
Service Hubs
5
What is a Service Hub?
Where are Service hubs located?
See all 5 articles
Test Rides
14
Where can I take a test ride?
What can I expect during my test ride?
See all 14 articles
Repairs & Maintenance
Repairs & Maintenance
10
How and where can I book a checkup or repair appointment?
How can I request a mobile Bike Doctors visit?
See all 10 articles
Brakes, Wheels & Tires
12
How to clean and adjust your brakes to avoid squeaking
Can I mount the VanMoof S3 & X3 brakes on my S2 & X2?
See all 12 articles
Saddle, Grips & Kickstand
7
Can I buy a new saddle?
Is it possible to fit another saddle?
See all 7 articles
Frame & Fork
3
Where can I find my bike's frame number?
Will my VanMoof rust?
See all 3 articles
Chainguard, Drivetrain & gears
7
How many gears do I need?
My gears are not shifting correctly, what should I do?
See all 7 articles
Steering & Seating Position
1
How high should I set my handlebar, and how?
Purchase
Payments
11
Do you sell second hand, discounted, or outlet bikes?
Which payment methods does VanMoof accept?
See all 11 articles
Referral program
21
How does the referral program work?
How can I join the VanMoof Rider Referrals program?
See all 21 articles
Payment Plan for Germany and the US
17
What are Payment Plans?
What’s included in the Payment Plan?
See all 17 articles
Subscriptions for the Netherlands
19
What is a subscription?
How can I place a Subscriptions order?
See all 19 articles
Utrecht Service Hub outlet sale
4
Do you sell second hand, discounted, or outlet bikes?
What condition will my bike be in?
See all 4 articles
JobRad
15
How do I place an order via JobRad?
What is the delivery date of my JobRad order?
See all 15 articles
VanMoof V
8
When will the VanMoof V be available?
Will you keep me updated during the process?
See all 8 articles
Delivery & Returns
Delivery
11
Everything you need to know about shipping
What is the expected delivery date for my order?
See all 11 articles
Returns
10
How can I return my order?
Are returns free?
See all 10 articles
VanMoof Electrified S2 & X2
General Information
26
How to get riding on an S2 or X2
What's the difference between the VanMoof Electrified S and the VanMoof Electrified S2&X2?
See all 26 articles
Trouble shooting
6
How do I reset the Electrified S2 & X2
My bike is not turning on or not waking up
See all 6 articles
Older models
General Information
14
Is my bike’s battery affected by colder temperatures?
How can I unlock my VanMoof S2 or X2 bike?
See all 14 articles
Electrified S2/X2
0
Electrified S/X
12
What does the Turbo Boost button do?
How does the anti-theft tracking work?
See all 12 articles
Smart S/X
15
What is included with the Smart S & X?
Why are you stopping production of non-electric bikes?
See all 15 articles
Warranty
General
4
What is the warranty on my VanMoof?
Is my warranty valid worldwide?
See all 4 articles
Manuals & Videos
How to videos
11
How to attach the front wheel on the VanMoof S3 & X3
How to attach the rear wheel on the VanMoof S3 & X3
See all 11 articles
Manuals
2
How to hunt manual for Electrified S/S2, X/X2
How to hunt manual for Smartbikes