Getting Started 2

• How to get riding on an S2 or X2
• How can I get in touch?

App & Tracking 10

• What kind of location tracking do the Electrified S2 & X2 use?
• Can you track my location all the time?
• Do I have to register my Electrified S2 or X2?
• Do I need the app to ride an Electrified S2 or X2?
• How do I connect my Electrified S2 or X2 with the app on my smartphone?

See all 10 articles

General 23

• What's the difference between the S and the S2/X2?
• What’s new in the Electrified S2/X2?
• How does the theft defense system work?
• What’s the difference between the Electrified S2 and the Electrified X2?
• What is the weight limit on the VanMoof bikes?

See all 23 articles

Technical 21

• How do I arm the alarm?
• How can I unlock my bike?
• How does touch unlock work?
• The alarm is going off – how do I stop it?
• How does the Stealth Lock work?

See all 21 articles

Electrified S2 & X2 Charging Port 7

• What's this all about?
• How will a damaged charging port affect my bike?
• Does this affect my bike?
• What are you doing about it?
• Can I ride my bike if I have the charging port issue?

See all 7 articles

General 17

• What is included with the Smart S & X?
• Do you have any bikes without Smart features?
• Can I subscribe to the Smart S & X bikes with VanMoof+?
• Can I turn the bike’s sounds off?
• Can I disarm the theft defense system if I don’t have my smartphone with me?

See all 17 articles

App & Tracking 10

• What kind of location tracking do Smart bikes use?
• Can you track my location all the time?
• Do I need the app to ride a Smart S or X bike?
• Do I have to register my Smart S or X bike?
• If someone steals my bike, can they download the app and then use the bike?

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General 18

• What is VanMoof+?
• Which bikes are available for subscriptions?
• Who “owns” the bike?
• You don't have a brand store in the city where I live, can I still subscribe?
• You don't have a brand store in the country where I live, can I still subscribe?

See all 18 articles

Service 5

• What do I do if my bike needs some love?
• What if my bike breaks?
• Can I get my bike serviced or repaired by a different company?
• Are all repairs and service included?
• How long do Bike Doctor repairs take?

Cancellations & Reselling 7

• What if I want to stop my subscription?
• Do I need to give any notice if I want to cancel my subscription?
• VanMoof+ is not what I expected. What if I want to cancel my subscription within the first 30 days?
• What if I stop paying my monthly subscription fee?
• I am going on holiday. Can I temporarily stop my subscription?

See all 7 articles

General 12

• What does the Turbo Boost button do?
• How does the anti-theft tracking work?
• How does the Touch Unlock feature of my 2017 Electrified S work?
• Where is the motor of the 2017 Electrified S positioned?
• How far can my 2017 Electrified S take me on one charge?

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General 8

• I bought 1 year of the Peace of Mind Service, but now I want to switch it to 3 years. Can I do that?
• What if I purchase 3 years of Peace of Mind Service, but then buy another VanMoof bike within that time?
• How much Peace of Mind do I actually get?
• Can I pay for my Peace of Mind Service policy in instalments/terms?
• Can I insure my VanMoof bike?

See all 8 articles

Transferring Peace of Mind 3

• Can I transfer the Peace of Mind service policy if I sell my bike?
• I crashed my bike beyond all repair! If I buy a new VanMoof bike, can I transfer my Peace of Mind Service from my old bike?
• What if I bought my bike in the Netherlands, but move to another country?

Lost or stolen bike 11

• I reported my bike stolen. How long do I have to wait?
• How does the Peace of Mind service work if my bike is stolen?
• If you can't recover my stolen bike, which bike will you replace it with?
• I didn't lock my bike and then it got stolen. Can you track it down for me?
• I lent my bike to a friend and it got stolen. Is it still covered by my Peace of Mind Service policy?

See all 11 articles

General 4

• Why is the first check up so important?
• How often should I get my bike serviced?
• Where can I bring my VanMoof for maintenance?
• Can I borrow a bike while my VanMoof is being serviced?

Brakes, Wheels & Tires 10

• What wheel sizes do Vanmoof bikes use?
• What's the perfect tire pressure?
• What type of tires does my bike have?
• Your bikes have wide tires, isn't that slower?
• Which kind of valves do VanMoof tires have?

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Saddle, Grips & Kickstand 7

• Can I buy a new saddle?
• Is it possible to fit another saddle?
• What is the correct saddle height?
• What is the maximum saddle height?
• I'm getting saddle-sore, what should I do?

See all 7 articles

Frame & Fork 5

• Where can I find my bike's frame number?
• Will my VanMoof rust?
• What frame sizes are available?
• What accessories are available for my bike?
• Why isn’t there a front carrier for the S2?

Chainguard, Drivetrain & gears 6

• How many gears do I need?
• My gears are not shifting correctly, what should I do?
• Do I need to lubricate my chain?
• My bike makes a creaking noise when I pedal, what's wrong?
• How long will the drivetrain last?

See all 6 articles

Steering & Seating Position 1

• How high should I set my handlebar, and how?

Your order 0

General 10

• Can I request day for my bike delivery?
• What is your returns policy?
• I don't have the original box anymore – can I get a new one?
• Which countries do you ship to?
• Can I pick-up my new VanMoof at a brand store?

See all 10 articles

General 2

• Where can I do a test ride?
• Where can I buy a VanMoof bike?

General 8

• Can I mount a bambooman or waitress carrier on my VanMoof?
• Will my integrated light still work with a front carrier?
• Which rear carrier will fit my Vanmoof?
• Can I give someone a lift on my rear carrier?
• Which child seats fit my VanMoof?

See all 8 articles

Payment Methods 5

• Which payment methods does VanMoof accept?
• What if I want to buy a VanMoof, but don't have a credit card, or any of the other payment options?
• Which credit/debit cards do you accept?
• What payment gateway do you use?
• How secure is shopping online with VanMoof? Is my data protected?

Subscription Payments 2

• How is my VanMoof+ subscription charged?
• What happens if I miss a payment for my Vanmoof+ subscription?

Payment Issues 1

• Why is my card being declined?

Invoices 1

• Can I add VAT to my invoice?

General 4

• What is the warranty on my VanMoof?
• Is my warranty valid worldwide?
• What can I do if my VanMoof gets damaged during shipping?
• What should I do if there's a problem with my VanMoof within the warranty period?

Shipping FAQs 0

Privacy policy 0

Opt-out policy 0

Manuals 2

• How to hunt manual for Electrified S/S2, X/X2
• How to hunt manual for Smartbikes

How to video's 9

• How to clean and adjust your Brakes.
• 3 Ways to unlock your bike.
• How to install a rear carrier on your Electrified S2 & X2
• How to lubricate the drive chain of your VanMoof
• How to Re-Box your Electrified S2 or X2

See all 9 articles

Quality 0

General 0

Payment 0

Shipping & Delivery 0

Returns 0

Sizing & test riding 0

Electrified & Smart 0

Discounts 0

Accessories 0