VanMoof S3 & X3 Front Fork Check 7

• VanMoof S3 & X3 Front Fork Check - What is this all about?
• VanMoof S3 & X3 Front Fork Check - What are you doing about it?

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General Information 13

• How to unbox my new bike?
• How to take care of your battery in winter

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Technical Information 17

• How many gears do the S3 & X3 have?
• What is the weight limit on the VanMoof bikes?

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Troubleshooting 23

• Error 17
• Error 19

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VanMoof S3 & X3 Fender Bolt Check 6

• VanMoof S3 & X3 Fender Bolt Check - What is this all about?
• VanMoof S3 & X3 Fender Bolt Check - What are you doing about it?

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Accessories 5

• Can I mount the VanMoof S3 front carrier on the Electrified S2?
• Is the VanMoof S3 or X3 compatible with the Thule chariot or other trailers?

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The Matrix Display 0

General 8

• How to register your VanMoof
• How can I set or reset my backup unlock code?

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Region Settings 13

• Region Settings - What’s new in the latest app update?
• Region Settings - Why are you doing this?

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Peace of Mind: Theft 15

• What’s included in Peace of Mind Theft?
• How does the Peace of Mind service work if my bike is stolen?

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Peace of Mind: Maintenance 11

• What’s included in Peace of Mind Maintenance?
• What’s not included?

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General 2

• What is the difference between Peace of Mind Theft Defence and Peace of Mind Maintenance?
• Can I transfer my current Peace of Mind coverage to a new bike?

General 3

• How can I get in touch?
• Can I help you open a retail store?

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Test Rides 8

• Where can I take a test ride?
• What can I expect during my test ride?

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Payments 10

• Do you sell second hand, discounted, or outlet bikes?
• Which payment methods does VanMoof accept?

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Pay Later Option 17

• How does Pay Later option work?
• Are there any extra costs?

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Delivery 15

• Where can I see the expected delivery date of my VanMoof?
• My accessory was not delivered, what now?

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Returns 8

• What is your returns policy?
• How can I cancel my order?

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Subscription Payments 3

• Can I use my UK employer’s Cycle to Work scheme to ride the VanMoof S3 & X3?
• How is my VanMoof+ subscription charged?

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General Information 15

• Is my bike’s battery affected by colder temperatures?
• How do I charge my bike?

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Electrified S2/X2 24

• How to get riding on an S2 or X2
• What's the difference between the S and the S2/X2?

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Electrified S/X 12

• What does the Turbo Boost button do?
• How does the anti-theft tracking work?

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Smart S/X 15

• What is included with the Smart S & X?
• Why are you stopping production of non-electric bikes?

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Trouble shooting 4

• Error 27 - VanMoof S2 & X2
• Error 29 - VanMoof S2 & X2

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General 9

• Can I mount a bambooman or waitress carrier on my VanMoof?
• Which child seats fit my VanMoof?

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General 4

• What is the warranty on my VanMoof?
• Is my warranty valid worldwide?

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General 5

• How often should I get my bike serviced?
• I don't live near a VanMoof Brand Store. Where can I service my bike?

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Brakes, Wheels & Tires 12

• Can I mount the VanMoof S3 & X3 brakes on my S2 & X2?
• What wheel sizes do VanMoof bikes use?

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Saddle, Grips & Kickstand 7

• Can I buy a new saddle?
• Is it possible to fit another saddle?

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Frame & Fork 3

• Where can I find my bike's frame number?
• Will my VanMoof rust?

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Chainguard, Drivetrain & gears 6

• How many gears do I need?
• My gears are not shifting correctly, what should I do?

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Steering & Seating Position 1

• How high should I set my handlebar, and how?

General 7

• Can I borrow a VanMoof bike when I travel to another city?
• Will I still be able to purchase Smart Bike accessories?

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Service 10

• What do I do if my bike needs some love?
• What if my bike breaks?

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Cancellation 7

• What if I want to stop my subscription?
• Do I need to give any notice if I want to cancel my subscription?

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How to videos 7

• How to attach the front wheel on the VanMoof S3 & X3
• How to attach the rear wheel on the VanMoof S3 & X3

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Manuals 2

• How to hunt manual for Electrified S/S2, X/X2
• How to hunt manual for Smartbikes