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Knowledge base
VanMoof S5 & A5
General
16
Where will the VanMoof S5 & A5 be available?
Can I attach my phone to the VanMoof S5 & A5?
See all 16 articles
Get to know your bike
5
How to assemble your S5 & A5
Registering your S5 & A5
See all 5 articles
Troubleshooting
7
Troubleshooting your VanMoof S5 & A5
Wake-up and unlock not working on my S5 & A5
See all 7 articles
Accessoires
0
VanMoof S4 & X4
VanMoof S4 & X4
12
Can I still buy the VanMoof S3 & X3?
Can I trade-in my VanMoof S3 or X3 for a VanMoof S4 or X4?
See all 12 articles
VanMoof S4 & X4 Manuals
4
S4 Front Carrier Assembly Manual
S4 & X4 Rear Carrier Assembly Manual
See all 4 articles
VanMoof S3 & X3
General Information
18
How do I assemble my VanMoof S3 or X3?
What features does the VanMoof S3 & X3 have?
See all 18 articles
Technical Information
18
How many gears do the S3 & X3 have?
What is the weight limit on the VanMoof bikes?
See all 18 articles
Troubleshooting
28
My bike is not turning on or not waking up
Error 16
See all 28 articles
Accessories
4
Can I mount the VanMoof S3 front carrier on the Electrified S2?
What are the exact measurements of the VanMoof S3 & X3 carrier?
See all 4 articles
VanMoof S3 & X3 Front Fork Check
4
VanMoof S3 front fork check
What if I don’t own this bike anymore?
See all 4 articles
Accessories
VanMoof S3 & X3 PowerBank
20
What is the VanMoof PowerBank?
Where is the PowerBank available?
See all 20 articles
General
10
Can I mount a bambooman or waitress carrier on my VanMoof?
Which child seats fit my VanMoof?
See all 10 articles
The VanMoof App
Apple's Find My network
10
What does Apple’s Find My network technology do?
How do I connect my bike with the Apple Find My network?
See all 10 articles
General
14
iOS: Tips to connect with your bike
Android: Tips to connect with your bike
See all 14 articles
Peace of Mind Services
Peace of Mind Maintenance
12
What’s included in Peace of Mind Maintenance?
Where is Peace of Mind Maintenance available?
See all 12 articles
Peace of Mind Theft
16
What’s included in Peace of Mind Theft?
How does the Peace of Mind service work if my bike is stolen?
See all 16 articles
General
6
What happens to my Peace of Mind coverage if I sell my bike?
Can I add Peace of Mind service after I placed my order?
See all 6 articles
Locations & Test Rides
General
4
Can I help you open a retail store?
How can I book a service or repair?
See all 4 articles
Certified Workshops
15
What is a Certified Workshop?
How can I book an appointment at a Certified Workshop?
See all 15 articles
Service Hubs
5
What is a Service Hub?
Where are Service hubs located?
See all 5 articles
Test Rides
14
Where can I take a test ride?
What can I expect during my test ride?
See all 14 articles
Repairs & Maintenance
Repairs & Maintenance
12
Bike maintenance
How to charge your e-bike and battery care
See all 12 articles
Brakes, Wheels & Tires
12
How to clean and adjust your brakes to avoid squeaking
Can I mount the VanMoof S3 & X3 brakes on my S2 & X2?
See all 12 articles
Saddle, Grips & Kickstand
7
Can I buy a new saddle?
Is it possible to fit another saddle?
See all 7 articles
Frame & Fork
3
Where can I find my bike's frame number?
Will my VanMoof rust?
See all 3 articles
Chainguard, Drivetrain & gears
7
How many gears do I need?
My gears are not shifting correctly, what should I do?
See all 7 articles
Steering & Seating Position
1
How high should I set my handlebar, and how?
Maintenance Packages
13
Can I add the Maintenance Packages to all VanMoof models?
Can I refuse certain repairs within the package?
See all 13 articles
Purchase
Purchases & payments
19
What is the warranty on my VanMoof?
Do you sell second hand, discounted, or outlet bikes?
See all 19 articles
Referral program
4
How does the referral program work?
Using and sharing your referral code
See all 4 articles
Subscriptions for the Netherlands
19
What is a subscription?
How can I place a Subscriptions order?
See all 19 articles
Utrecht Service Hub outlet sale
4
Do you sell second hand, discounted, or outlet bikes?
What condition will my bike be in?
See all 4 articles
JobRad
15
How do I place an order via JobRad?
What is the delivery date of my JobRad order?
See all 15 articles
VanMoof V
4
When will the production of the VanMoof V start?
How fast will the VanMoof V go?
See all 4 articles
Delivery & Returns
Delivery
11
Everything you need to know about shipping
What is the expected delivery date for my order?
See all 11 articles
Returns
11
How can I return my order?
Are returns free?
See all 11 articles
VanMoof Electrified S2 & X2
General Information
26
How to get riding on an S2 or X2
What's the difference between the VanMoof Electrified S and the VanMoof Electrified S2&X2?
See all 26 articles
Trouble shooting
6
How do I reset the Electrified S2 & X2
My bike is not turning on or not waking up
See all 6 articles
Older models
General Information
14
Is my bike’s battery affected by colder temperatures?
How can I unlock my VanMoof S2 or X2 bike?
See all 14 articles
Electrified S2/X2
0
Electrified S/X
12
What does the Turbo Boost button do?
How does the anti-theft tracking work?
See all 12 articles
Smart S/X
15
What is included with the Smart S & X?
Why are you stopping production of non-electric bikes?
See all 15 articles
Manuals & Videos
VanMoof S5 & A5
2
How to replace the S5 & A5 saddle
How to assemble the A5 Heavy Duty Rear Rack
Manuals & Videos
3
How to hunt manual for Smartbikes
How to fix a flat tire
See all 3 articles
VanMoof S3 & X3
8
How to attach the front wheel on the VanMoof S3 & X3
How do I install a S3 or X3 front carrier?
See all 8 articles
VanMoof S2 & X2
3
How to hunt manual for Electrified S/S2, X/X2
How to Re-Box your Electrified S2 or X2
See all 3 articles