General Information 7

• How to unbox my new bike?
• What features does the new VanMoof S3 & X3 have?

See all 7 articles

Technical Information 19

• How many gears do the S3 & X3 have?
• What is the weight limit on the VanMoof bikes?

See all 19 articles

Accessories 3

• Is the VanMoof S3 or X3 compatible with the Thule chariot or other trailers?
• What are the exact measurements of the VanMoof S3 & X3 carrier?

See all 3 articles

The Matrix Display 0

General Information 15

• How do I charge my bike?
• How can I unlock my bike?

See all 15 articles

Electrified S2/X2 23

• How to get riding on an S2 or X2
• What's the difference between the S and the S2/X2?

See all 23 articles

Electrified S/X 12

• What does the Turbo Boost button do?
• How does the anti-theft tracking work?

See all 12 articles

Smart S/X 15

• What is included with the Smart S & X?
• Why are you stopping production of non-electric bikes?

See all 15 articles

Peace of Mind Theft 15

• What’s included in Peace of Mind Theft?
• How does the Peace of Mind service work if my bike is stolen?

See all 15 articles

Peace of Mind Maintenance 12

• What’s included in Peace of Mind Maintenance?
• What’s not included?

See all 12 articles

General 2

• What is the difference between Peace of Mind Theft Defence and Peace of Mind Maintenance?
• Can I transfer my current Peace of Mind coverage to a new bike?

General 8

• How to register your VanMoof
• How can I set or reset my backup unlock code?

See all 8 articles

General 4

• How can I get in touch?
• Will you add other retail locations?

See all 4 articles

Test Rides 8

• Where can I take a test ride?
• What can I expect during my test ride?

See all 8 articles

Payments 7

• Which payment methods does VanMoof accept?
• When do I get the invoice for my order?

See all 7 articles

Pay Later Option 12

• How does Pay Later option work?
• Are there any extra costs?

See all 12 articles

Delivery 10

• Where can I see the expected delivery date of my VanMoof?
• What is my expected delivery date?

See all 10 articles

Returns 4

• What is your returns policy?
• Are returns free?

See all 4 articles

Subscription Payments 3

• Can I use my UK employer’s Cycle to Work scheme to ride the VanMoof S3 & X3?
• How is my VanMoof+ subscription charged?

See all 3 articles

General 8

• Can I mount a bambooman or waitress carrier on my VanMoof?
• Which child seats fit my VanMoof?

See all 8 articles

General 4

• What is the warranty on my VanMoof?
• Is my warranty valid worldwide?

See all 4 articles

General 6

• How often should I get my bike serviced?
• I don't live near a VanMoof Brand Store. Where can I service my bike?

See all 6 articles

Brakes, Wheels & Tires 12

• Can I mount the VanMoof S3 & X3 brakes on my S2 & X2?
• What wheel sizes do VanMoof bikes use?

See all 12 articles

Saddle, Grips & Kickstand 7

• Can I buy a new saddle?
• Is it possible to fit another saddle?

See all 7 articles

Frame & Fork 3

• Where can I find my bike's frame number?
• Will my VanMoof rust?

See all 3 articles

Chainguard, Drivetrain & gears 6

• How many gears do I need?
• My gears are not shifting correctly, what should I do?

See all 6 articles

Steering & Seating Position 1

• How high should I set my handlebar, and how?

General 7

• Can I borrow a VanMoof bike when I travel to another city?
• Will I still be able to purchase Smart Bike accessories?

See all 7 articles

Service 10

• What do I do if my bike needs some love?
• What if my bike breaks?

See all 10 articles

Cancellation 7

• What if I want to stop my subscription?
• Do I need to give any notice if I want to cancel my subscription?

See all 7 articles

Manuals 2

• How to hunt manual for Electrified S/S2, X/X2
• How to hunt manual for Smartbikes

How to video's 7

• 3 Ways to unlock your bike.
• How to Re-Box your Electrified S2 or X2

See all 7 articles