2019 Outlet Supersale 23

• Which size bike is best for me?
• Can you add accessories for my bike?
• Will you also be selling these bikes in your stores?
• What condition will my bike be in?
• What are the payment options?

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General 24

• What's the difference between the S and the S2/X2?
• How to get riding on an S2 or X2
• What’s new in the Electrified S2/X2?
• How does the theft defense system work?
• What’s the difference between the Electrified S2 and the Electrified X2?

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App & Tracking 11

• What kind of location tracking do the Electrified S2 & X2 use?
• Can you track my location all the time?
• Do I have to register my Electrified S2 or X2?
• Do I need the app to ride an Electrified S2 or X2?
• How do I connect my Electrified S2 or X2 with the app on my smartphone?

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Technical 22

• How do I arm the alarm?
• How can I unlock my bike?
• How does touch unlock work?
• The alarm is going off – how do I stop it?
• How does the Stealth Lock work?

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Electrified S2 & X2 Charging Port 7

• What is this all about?
• Does this affect my bike?
• Does this affect my bike?
• What have you done about it?
• How do I attach the new part to my charger?

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General 14

• What is included with the Smart S & X?
• Do you have any bikes without Smart features?
• Can I turn the bike’s sounds off?
• Can I disarm the theft defense system if I don’t have my smartphone with me?
• How do I disarm the theft defense system if my handlebar button breaks?

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App & Tracking 10

• What kind of location tracking do Smart bikes use?
• Can you track my location all the time?
• Do I need the app to ride a Smart S or X bike?
• Do I have to register my Smart S or X bike?
• If someone steals my bike, can they download the app and then use the bike?

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General 6

• How can I make use of the bike leasing (fietsplan)?
• Can I borrow a VanMoof bike when I travel to another city?
• What if I move to another brand store city? Can I transfer my VanMoof+ subscription?
• Can I add accessories to my bike?
• What if my bike gets stolen?

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Service 5

• What do I do if my bike needs some love?
• What if my bike breaks?
• Can I get my bike serviced or repaired by a different company?
• Are all repairs and service included?
• How long do Bike Doctor repairs take?

Cancellations & Reselling 6

• What if I want to stop my subscription?
• Do I need to give any notice if I want to cancel my subscription?
• VanMoof+ is not what I expected. What if I want to cancel my subscription within the first 30 days?
• What if I stop paying my monthly subscription fee?
• I am going on holiday. Can I temporarily stop my subscription?

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Smart Bike Discontinued 10

• Why are you stopping production of non-electric bikes?
• Can I upgrade to a different bike with my subscription?
• When will you officially stop selling Smart Bikes?
• Will the Bike Doctors still service my bike in the future?
• What about Peace of Mind for my Smart Bike?

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General 12

• What does the Turbo Boost button do?
• How does the anti-theft tracking work?
• How does the Touch Unlock feature of my 2017 Electrified S & X work?
• Where is the motor of the 2017 Electrified S & X positioned?
• How far can my 2017 Electrified S & X take me on one charge?

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General 9

• What if I purchase 3 years of Peace of Mind Service, but then buy another VanMoof bike within that time?
• How does the Peace of Mind service work if my bike is stolen?
• How much Peace of Mind do I actually get?
• Can I transfer the Peace of Mind service policy if I sell my bike?
• Can I pay for my Peace of Mind Service policy in instalments/terms?

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Included Service 5

• I bought 1 year of the Peace of Mind Service, but now I want to switch it to 3 years. Can I do that?
• I didn't lock my bike and then it got stolen. Can you track it down for me?
• I bought my SmartBike when Peace of Mind was included in the price. How come I have to pay €98 to have my bike recovered, while new customers who purchase the Peace of Mind Service don't?
• I customized my bike with its own Sonos, flask holder, and sheepskin hand-warmers. It got stolen. Will you replace all my stuff?
• How will you stop people from lying about their bike being stolen?

Lost or stolen bike 7

• I reported my bike stolen. How long do I have to wait?
• If you can't recover my stolen bike, which bike will you replace it with?
• I lent my bike to a friend and it got stolen. Is it still covered by my Peace of Mind Service policy?
• What if you recover my stolen bike, but it's damaged beyond repair?
• Does the Peace of Mind Service cover the costs of replacing a lock after a failed theft attempt?

See all 7 articles

General 4

• Why is the first check-up so important?
• How often should I get my bike serviced?
• Where can I bring my VanMoof for maintenance?
• Can I borrow a bike while my VanMoof is being serviced?

Brakes, Wheels & Tires 10

• What wheel sizes do VanMoof bikes use?
• What's the perfect tire pressure?
• What type of tires does my bike have?
• Your bikes have wide tires, isn't that slower?
• Which kind of valves do VanMoof tires have?

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Saddle, Grips & Kickstand 7

• Can I buy a new saddle?
• Is it possible to fit another saddle?
• What is the correct saddle height?
• What is the maximum saddle height?
• I'm getting saddle-sore, what should I do?

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Frame & Fork 5

• Where can I find my bike's frame number?
• Will my VanMoof rust?
• What frame sizes are available?
• What accessories are available for my bike?
• Why isn’t there a front carrier for the S2?

Chainguard, Drivetrain & gears 6

• How many gears do I need?
• My gears are not shifting correctly, what should I do?
• Do I need to lubricate my chain?
• My bike makes a creaking noise when I pedal, what's wrong?
• How long will the drivetrain last?

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Steering & Seating Position 1

• How high should I set my handlebar, and how?

General 10

• Can I request a day for my bike delivery?
• What is your returns policy?
• I don't have the original box anymore – can I get a new one?
• Which countries do you ship to?
• Can I pick-up my new VanMoof at a brand store?

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Payment Methods 6

• Which payment methods does VanMoof accept?
• What if I want to buy a VanMoof, but don't have a credit card, or any of the other payment options?
• Which credit/debit cards do you accept?
• I will import my purchase outside of the EU. How can I get the VAT refunded?
• What payment gateway do you use?

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Subscription Payments 2

• How is my VanMoof+ subscription charged?
• What happens if I miss a payment for my Vanmoof+ subscription?

Payment Issues 1

• Why is my card being declined?

Invoices 1

• Can I add VAT to my invoice?

General 3

• How can I get in touch?
• Where can I do a test ride?
• Where can I buy a VanMoof bike?

General 8

• Can I mount a bambooman or waitress carrier on my VanMoof?
• Will my integrated light still work with a front carrier?
• Which rear carrier will fit my Vanmoof?
• Can I give someone a lift on my rear carrier?
• Which child seats fit my VanMoof?

See all 8 articles

General 4

• What is the warranty on my VanMoof?
• Is my warranty valid worldwide?
• What can I do if my VanMoof gets damaged during shipping?
• What should I do if there's a problem with my VanMoof within the warranty period?

Manuals 2

• How to hunt manual for Electrified S/S2, X/X2
• How to hunt manual for Smartbikes

How to video's 9

• How to clean and adjust your Brakes.
• 3 Ways to unlock your bike.
• How to install a rear carrier on your Electrified S2 & X2
• How to lubricate the drive chain of your VanMoof
• How to Re-Box your Electrified S2 or X2

See all 9 articles