Congrats on your new VanMoof Electrified! This short guide will have you set up and riding the future in just a few minutes. Have you downloaded the Van... Read more

As well as redesigned frames, the Electrified S2 & X2 feature a smarter and more efficient motor, beautiful Matrix Display lit up by 166 LEDs, higher ca... Read more

The S2 & X2 have the same motors, batteries, and smart tech hidden inside.  The S2 is designed for riders 170– 200cm tall, while the more compact X2 fi... Read more

The maximum assisted speed of our electric bikes is limited to comply with local regulations. In the US our bikes are limited to a maximum assisted speed of... Read more

The alarm will stop as soon as your mobile app reconnects to your bike, or you enter your personal backup disarm code using the left handlebar button. ... Read more

Although our Electrified and Smart bikes share many features, the Electrified S2 & X2 are e-bikes, with powerful front wheel motors to help you ride easi... Read more

Yes, our Peace of Mind theft protection service is available for the Electrified S2 & X2. You can add this to your order at checkout.  Go to vanmoof.co... Read more

The Electrified S2 & X2’s motor has an output of 20 newton-meters (Nm). Read more

The Electrified S2 & X2 have an integrated battery which should only be replaced by VanMoof Bike Doctors. We do not offer extra batteries. Read more

First, double-check the Stealth Lock to see make sure it is properly activated. If the Stealth Lock is engaged but the lock icon is not displayed on the Mat... Read more

With the bike standing still, press and hold the right handlebar button. The bike will switch between power levels 0–4 on the Matrix Display. When you reach... Read more

iPhone: iOS12 or higher Android: Android 5 or higher,  Android: End of 2020 Android 6 or higher (All bikes) You can download the free app from the App... Read more

The bike will automatically enter stand by mode after five minutes of no activity. Watch out! The alarm will be not activated automatically. The bike will ... Read more

The electronic bell is always on, but you can disable the bike’s startup and shutdown, and lock and unlock sounds in the VanMoof app.  Read more

You'll be prompted to set your backup unlock code the first time you connect your bike to the app. If you want to change your code, open the app, connec... Read more

If you forget your backup code, you'll need to connect to your bike with your smartphone and reset the code in the VanMoof app.  Read more

If the Boost button doesn’t work, please follow the next steps to troubleshoot: Ensure the motor power level is not set to 0. The power level needs to ... Read more

The VanMoof Electrified S2 & X2 bikes have a range of 60km (full power mode) – 150km (economy mode). Of course, you can always ride the old fashioned wa... Read more

When not in use, the Electrified S2 & X2 will remain in standby mode for eight days. After that, they'll automatically go into power-saving mode to ... Read more

The Electrified S2 & X2 have an integrated battery, which you don't need to remove for daily charging. The battery should only be removed  for repai... Read more

The alarm automatically disarms when you unlock your bike. Read more

It is not possible to add new bell sounds to the Electrified S2 & X2, due to the limitations of the internal chipset.  Read more

Make sure to check your VanMoof app settings – the alarm should be switched to ‘On’, and you’ll need to have chosen a backup unlock code. Is this the case a... Read more

No, the new charger is only suitable for charging the Electrified S2 & X2. Likewise, you can't use a previous-generation charger to charge the S2 &a... Read more

We carefully designed the bell sound so that it’s optimized for the frequency range of the integrated speaker. It is not possible to change the sound of the ... Read more

If you can’t unlock a bike by pressing the horn button, please follow these steps: Ensure the app is connected to the bike (See these articles for Andr... Read more

If you see an error code, your bike isn’t responding, or something’s not working, you can reset your bike to resolve the issue. This video will show you how... Read more

There are a few reasons why your bike may not be waking up:    Your bike is not connected to your phone If your bike is not connected to your smartphone... Read more

Error 27 indicates a communication issue with the controller. This issue can be fixed with a quick reset of your bike. To reset your bike, look under the b... Read more

Error 29 indicates a communication issue with the battery. This issue can happen when you unplug the charger from your bike when it’s unlocked – make sure t... Read more

Error 16 & Error 1 indicate a communication issue with the motor. This issue can be fixed with a quick reset of your bike. To reset your bike, look und... Read more

When you plug your charger into the mains you should see a green light. If you then connect the charger in your bike, the light will turn red. If you don’t ... Read more