Congrats on your new VanMoof Electrified! This short guide will have you set up and riding the future in just a few minutes. Have you downloaded the Van...
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As well as redesigned frames, the Electrified S2 & X2 feature a smarter and more efficient motor, beautiful Matrix Display lit up by 166 LEDs, higher ca...
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The S2 & X2 have the same motors, batteries, and smart tech hidden inside. The S2 is designed for riders 170– 200cm tall, while the more compact X2 fi...
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The maximum assisted speed of our electric bikes is limited to comply with local regulations. In the US our bikes are limited to a maximum assisted speed of...
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The alarm will stop as soon as your mobile app reconnects to your bike, or you enter your personal backup disarm code using the left handlebar button. ...
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Although our Electrified and Smart bikes share many features, the Electrified S2 & X2 are e-bikes, with powerful front wheel motors to help you ride easi...
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Yes, our Peace of Mind theft protection service is available for the Electrified S2 & X2. You can add this to your order at checkout. Go to vanmoof.co...
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First, double-check the Stealth Lock to see make sure it is properly activated. If the Stealth Lock is engaged but the lock icon is not displayed on the Mat...
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With the bike standing still, press and hold the right handlebar button. The bike will switch between power levels 0–4 on the Matrix Display. When you reach...
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iPhone: iOS12 or higher Android: Android 5 or higher, Android: End of 2020 Android 6 or higher (All bikes) You can download the free app from the App...
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The bike will automatically enter stand by mode after five minutes of no activity. Watch out! The alarm will be not activated automatically. The bike will ...
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You'll be prompted to set your backup unlock code the first time you connect your bike to the app. If you want to change your code, open the app, connec...
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If the Boost button doesn’t work, please follow the next steps to troubleshoot: Ensure the motor power level is not set to 0. The power level needs to ...
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The VanMoof Electrified S2 & X2 bikes have a range of 60km (full power mode) – 150km (economy mode). Of course, you can always ride the old fashioned wa...
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When not in use, the Electrified S2 & X2 will remain in standby mode for eight days. After that, they'll automatically go into power-saving mode to ...
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The Electrified S2 & X2 have an integrated battery, which you don't need to remove for daily charging. The battery should only be removed for repai...
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Make sure to check your VanMoof app settings – the alarm should be switched to ‘On’, and you’ll need to have chosen a backup unlock code. Is this the case a...
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No, the new charger is only suitable for charging the Electrified S2 & X2. Likewise, you can't use a previous-generation charger to charge the S2 &a...
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We carefully designed the bell sound so that it’s optimized for the frequency range of the integrated speaker. It is not possible to change the sound of the ...
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If you can’t unlock a bike by pressing the horn button, please follow these steps: Ensure the app is connected to the bike (See these articles for Andr...
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If you see an error code, your bike isn’t responding, or something’s not working, you can reset your bike to resolve the issue. This video will show you how...
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There are a few reasons why your bike may not be waking up: Your bike is not connected to your phone If your bike is not connected to your smartphone...
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Error 27 indicates a communication issue with the controller. This issue can be fixed with a quick reset of your bike. To reset your bike, look under the b...
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Error 29 indicates a communication issue with the battery. This issue can happen when you unplug the charger from your bike when it’s unlocked – make sure t...
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Error 16 & Error 1 indicate a communication issue with the motor. This issue can be fixed with a quick reset of your bike. To reset your bike, look und...
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When you plug your charger into the mains you should see a green light. If you then connect the charger in your bike, the light will turn red. If you don’t ...
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