We’ll recover or replace up to three times within your three-year coverage. If by some freakish bad luck your bike is stolen a fourth time, we won’t be abl...
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It works like this: 1. Notify us that your bike is stolen via the VanMoof app. 2. Go to the police, report your bike stolen and send us the police r...
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You will get a bike of similar (or better) age and condition to your stolen bike. For instance, if your Electrified S2 is stolen two years after you bought ...
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If you have Peace of Mind: Theft coverage, the Bike Hunters will get to work as soon as you report your bike stolen and we receive a copy of the official po...
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Sadly, no. We can only recover or replace a stolen Smart S or X if its theft defense system was armed and the ring lock was in use. The same condition appli...
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Sadly, no. Our Peace of Mind Service policy is yours and yours alone. If the bike was being used by someone other than the policy-holder at the time it was ...
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We have a number of checks in place. First and foremost we trust our riders – they've been frustrated by bike theft for so long that we have faith in t...
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Good question! Firstly, our anti-theft nuts make it pretty difficult to remove a wheel. If this does happen, let us know and we'll sort you out with a ...
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We only have Bike Hunters in the countries where we sell bikes. If you move to another of the countries we ship to, we can continue offering our Peace of Mi...
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If your bike ends up in wrong hands, there are two ways to report it stolen: 1. Open the VanMoof App and go to your profile (bottom right corner). Select t...
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Everything you need to keep your bike in tip-top shape, including all labor and parts. We’ll perform any necessary repairs, and invite you for regular Bike ...
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We won’t cover any damages caused by an accident or vandalism. If you need to bring your bike to one of our brand stores or Fixer locations, we will cover ...
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You can enjoy Peace of Mind: Maintenance coverage in France, Germany, Japan, The Netherlands, UK, and the US. If you need help with your bike, our customer ...
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Yes, although your battery should last significantly longer than three years. If it does require replacing, it is fully covered by this package. ...
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No, Peace of Mind policies are linked to a specific bike at the time of purchase. It is not possible to transfer an existing policy to a new bike, and is o...
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No, it’s not. Your bike has a three-year warranty against defects in materials and manufacturing. This does not cover day-to-day wear and tear. The Peace ...
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No, Peace of Mind policies are linked to a specific bike at the time of purchase. It is not possible to transfer an existing policy to a new bike.
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With Peace of Mind: Maintenance, our Bike Doctors will keep your bike in optimal condition with proactive check-ups and responsive maintenance for a period ...
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Peace of Mind Theft Defence is still our ironclad guarantee that we’ll recover your bike in the event it gets stolen. When you report your bike stolen in th...
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No, Peace of Mind policies are linked to a specific bike at the time of purchase. It is not possible to transfer an existing policy to a new bike. ...
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