Everything you need to keep your bike in tip-top shape, including all labor and parts. This means: Tightening of parts that have become loose Lubricat...
Read more
You can enjoy Peace of Mind Maintenance coverage in specified cities in France, Germany, Japan, the Netherlands, UK, and the US. If you need help with your ...
Read more
The Peace of Mind Maintenance doesn’t cover everything. The following is not included: Flat tires Damages due to accidents Damages due to vandalis...
Read more
Wear and tear servicing covers all issues related to the inevitable ageing of your bike's mechanical components. This includes wear to the wheels, hand...
Read more
Peace of Mind Theft is our ironclad guarantee that we’ll recover your bike in the event that it is stolen. When you report your bike as stolen in the VanMoo...
Read more
You can have your bike checked, serviced, or repaired at any of our Brand Stores, Service Hubs, or certified workshops. Please note that not all maintenance...
Read more
If you live outside one of our maintenance cities but have Peace of Mind Maintenance coverage, you’re responsible for arranging and paying for shipping to s...
Read more
No, Peace of Mind policies are linked to a specific bike at the time of purchase. It is not possible to transfer an existing policy to a new bike, and is on...
Read more
You can enjoy Peace of Mind Maintenance coverage in specified cities across the globe in which we offer service locations in the form of Brand Stores, Servi...
Read more
No, it’s not. Your bike has a three-year warranty against defects in materials and manufacturing. This does not cover day-to-day wear and tear. The Peace ...
Read more
No, Peace of Mind policies are linked to a specific bike at the time of purchase. It is not possible to transfer an existing policy to a new bike.
Read more
We’ll recover or replace up to three times within your three-year coverage. If by some freakish bad luck your bike is stolen a fourth time, we won’t be abl...
Read more
It works like this: 1. Notify us that your bike is stolen via the VanMoof app. 2. Go to the police, report your bike stolen and send us the police r...
Read more
You will get a bike of similar (or better) age and condition to your stolen bike. For instance, if your VanMoof S3 is stolen two years after you bought it, ...
Read more
If you have Peace of Mind Theft coverage, the Bike Hunters will get to work as soon as you’ve reported your bike missing and we’ve received a copy of the of...
Read more
Sadly, no. We can only recover or replace a stolen Smart S or X if its theft defense system was armed and the ring lock was in use. The same condition appli...
Read more
Sadly, no. Our Peace of Mind Service policy is yours and yours alone. If the bike was being used by someone other than the policy-holder at the time it was ...
Read more
We have a number of checks in place. First and foremost we trust our riders – they've been frustrated by bike theft for so long that we have faith in t...
Read more
Good question! Firstly, our anti-theft nuts make it pretty difficult to remove a wheel. If this does happen, let us know and we'll sort you out with a ...
Read more
We only have Bike Hunters in the countries where we sell bikes. If you move to another of the countries we ship to, we can continue offering our Peace of Mi...
Read more
If your bike ends up in wrong hands, there are two ways to report it stolen: 1. Open the VanMoof App and go to your profile (bottom right corner). Select t...
Read more
If your bike ends up in wrong hands, there are two ways to report it stolen: Step 1 Open the VanMoof app and go to your profile (bottom right corner). ...
Read more
No, Peace of Mind policies are linked to a specific bike at the time of purchase. It is not possible to transfer an existing policy to a new bike. ...
Read more
Your Peace of Mind coverage is linked to your bike’s frame number. If you sell your bike, the Peace of Mind coverage will transfer to the new owner as soon ...
Read more
It’s still possible to add a Peace of Mind coverage to your order as long as the order status is ‘open’. You can see the order status in your My VanMoof acc...
Read more