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Peace of Mind
General
9
What if I purchase 3 years of Peace of Mind Service, but then buy another VanMoof bike within that time?
How does the Peace of Mind service work if my bike is stolen?
How much Peace of Mind do I actually get?
Can I transfer the Peace of Mind service policy if I sell my bike?
Can I pay for my Peace of Mind Service policy in instalments/terms?
See all 9 articles
Included Service
5
I bought 1 year of the Peace of Mind Service, but now I want to switch it to 3 years. Can I do that?
I didn't lock my bike and then it got stolen. Can you track it down for me?
I bought my SmartBike when Peace of Mind was included in the price. How come I have to pay €98 to have my bike recovered, while new customers who purchase the Peace of Mind Service don't?
I customized my bike with its own Sonos, flask holder, and sheepskin hand-warmers. It got stolen. Will you replace all my stuff?
How will you stop people from lying about their bike being stolen?
Lost or stolen bike
7
I reported my bike stolen. How long do I have to wait?
If you can't recover my stolen bike, which bike will you replace it with?
I lent my bike to a friend and it got stolen. Is it still covered by my Peace of Mind Service policy?
What if you recover my stolen bike, but it's damaged beyond repair?
Does the Peace of Mind Service cover the costs of replacing a lock after a failed theft attempt?
See all 7 articles
