Everything you need to keep your bike in tip-top shape, including all labor and parts. We’ll perform any necessary repairs, and invite you for regular Bike ...
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We won’t cover any damages caused by an accident or vandalism. If you need to bring your bike to one of our brand stores or Fixer locations, we will cover ...
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You can enjoy Peace of Mind: Maintenance coverage in France, Germany, Japan, The Netherlands, UK, and the US. If you need help with your bike, our customer ...
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Yes, although your battery should last significantly longer than three years. If it does require replacing, it is fully covered by this package. ...
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No, Peace of Mind policies are linked to a specific bike at the time of purchase. It is not possible to transfer an existing policy to a new bike, and is on...
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No, it’s not. Your bike has a three-year warranty against defects in materials and manufacturing. This does not cover day-to-day wear and tear. The Peace ...
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No, Peace of Mind policies are linked to a specific bike at the time of purchase. It is not possible to transfer an existing policy to a new bike.
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With Peace of Mind: Maintenance, our Bike Doctors will keep your bike in optimal condition with proactive check-ups and responsive maintenance for a period ...
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We’ll recover or replace up to three times within your three-year coverage. If by some freakish bad luck your bike is stolen a fourth time, we won’t be abl...
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It works like this: 1. Notify us that your bike is stolen via the VanMoof app. 2. Go to the police, report your bike stolen and send us the police r...
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You will get a bike of similar (or better) age and condition to your stolen bike. For instance, if your Electrified S2 is stolen two years after you bought ...
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If you have Peace of Mind: Theft coverage, the Bike Hunters will get to work as soon as you report your bike stolen and we receive a copy of the official po...
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Sadly, no. We can only recover or replace a stolen Smart S or X if its theft defense system was armed and the ring lock was in use. The same condition appli...
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Sadly, no. Our Peace of Mind Service policy is yours and yours alone. If the bike was being used by someone other than the policy-holder at the time it was ...
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We have a number of checks in place. First and foremost we trust our riders – they've been frustrated by bike theft for so long that we have faith in t...
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Good question! Firstly, our anti-theft nuts make it pretty difficult to remove a wheel. If this does happen, let us know and we'll sort you out with a ...
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We only have Bike Hunters in the countries where we sell bikes. If you move to another of the countries we ship to, we can continue offering our Peace of Mi...
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If your bike ends up in wrong hands, there are two ways to report it stolen: 1. Open the VanMoof App and go to your profile (bottom right corner). Select t...
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Peace of Mind Theft Defence is still our ironclad guarantee that we’ll recover your bike in the event it gets stolen. When you report your bike stolen in th...
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No, Peace of Mind policies are linked to a specific bike at the time of purchase. It is not possible to transfer an existing policy to a new bike. ...
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Your Peace of Mind coverage is linked to your bike’s frame number. If you sell your bike, the Peace of Mind coverage will transfer to the new owner as soon ...
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It’s still possible to add a Peace of Mind coverage to your order as long as the order status is ‘open’. You can see the order status in your My VanMoof acc...
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