You can book a repair appointment in one of our Brand Stores, Service Hubs, or certified workshops via the ‘Help’ section in My VanMoof. The full list of al...
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The moment you drop off your bike for repair we’ll give you an indication of when we expect your bike to be ready. Your repair time will depend on the compl...
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Don't worry if you can't make your appointment. Simply cancel your repair via your My VanMoof account. You can then reschedule by booking a new ap...
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These simple tips will keep your VanMoof riding happier, so you can enjoy many more years of smooth riding. Pump your tires You’ll be 15% more energy effi...
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We offer our Bike Doctor Network in certain areas of Amsterdam: Centrum: 1011 until 1017 South: 1071 until 1079 West: 1051 until 1059 East: 1018, 10...
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We set up every new VanMoof bike to make sure it's ready-to-ride, but it's normal for some parts to work a little loose after a while. To make sur...
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Our custom rear carrier can be used to carry bigger loads and to mount panniers. It’s easy to install at home, just follow these instructions.
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Yes! We have a limited number of loan bikes available for you to use while your bike is being repaired. We'll do everything we can to make sure you get...
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Having issues with your bike? You have two options in My VanMoof account under the Help section: 1. Try to fix the bike yourself This step-by-step too...
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Your brakes may make some noise on your first few rides – this is completely normal. The noise should disappear after you use your brakes more. It can take ...
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This is not possible. The S3 & X3 have custom brake calipers, levers, and mounting points, and the hydraulic braking system is not compatible with the ...
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Our S frame models use a standard 28'' wheel, while the more compact X frames use 24" wheels. This makes the bikes feel slightly different to...
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For the best riding experience, we recommend keeping your tires inflated at 3-4 bar. A higher pressure will give less rolling resistance and a better punctu...
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The VanMoof S3 is fitted with 28” Puncture protection tires, and the VanMoof X3 is fitted with 24’’ puncture protection tires. The Electrified S2 is fitt...
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Not really – tire material, pressure and tread pattern have much more of an effect on rolling resistance than tire width. We've carefully selected our t...
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VanMoof bike tires use standard Schrader valves, the same as on a car. This makes it easy to inflate your tires at home or on the go – any bike shop or gas ...
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It is possible to ride thousands and thousands of kilometers on a single set of tires, but you should replace yours as soon as you see the tread pattern beg...
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If a wheel is not true anymore, or warped, you should immediately stop using it. This will prevent further damage to the wheel and/or axle. In most cases,...
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If you notice a broken spoke, bring your bike to the Bike Doctors or a qualified bike mechanic as soon as possible. Fixing a single spoke is easy, but if yo...
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The VanMoof S5 & A5 and the VanMoof S3 & X3 have a fully integrated hydraulic braking system. Previous VanMoof bikes have mechanical disc brakes, a...
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Disc brakes are low maintenance by design – just clean them with regular detergent or brake cleaner whenever you wash your bike. If you notice a drop in per...
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Saddle height is a matter of personal preference. As a general rule, your saddle should be the same height as your hip when standing next to the bike. We rec...
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On the rear of a seatpost you'll see a marking to indicate the maximum saddle height. This marking should be covered by the seat tube – if you can see ...
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Pain while riding usually means your saddle is set up incorrectly. Try adjusting the height and angle until the pain disappears. Of course, every bottom i...
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VanMoof grips are glued to the handlebars, and should stay fixed in place indefinitely. If yours work loose, remove the grips completely and clean the handle...
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The double kickstand makes your vanMoof more stable when parked. We recommend fitting one if you have a childseat mounted, or regularly carry heavy loads on...
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VanMoof bikes bike frames and forks are made from high-quality 6061 aluminum alloy. As well as being extremely light and durable, aluminum will not rust. ...
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Gears are always a matter of preference and riding style. In general, a three-speed hub is well-suited to city riding, giving you enough control to tackle sm...
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VanMoof bikes use hub gear systems, which are designed to be maintenance-free. If yours isn't working properly, please take your bike to a VanMoof bran...
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Because our chain is fully enclosed, it's not necessary to clean or lubricate your chain as often as on a regular bike. For best performance, clean and...
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A creaking noise from the pedals most likely means your bottom bracket is loose and needs tightening. It's an easy fix – just bring your VanMoof to the...
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Your drivetrain is shielded from the elements by our custom chainguard, but it's still a good idea to clean and lubricate it now and then – at least ev...
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If you notice your chain skipping or slipping while riding, please bring your bike to the Bike Doctors, or have it checked by a qualified mechanic. They...
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The VanMoof S3 & X3 and the Electrified S2 & X2 have an enclosed drivetrain, designed for low maintenance. The quick steps in the video below, will ...
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Handlebar height is a matter of personal preference. In general, lower bars give a more sporty, aggressive feel, while higher bars encourage a more upright, ...
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