General 4

• Why is the first check up so important?
• How often should I get my bike serviced?
• Where can I bring my VanMoof for maintenance?
• Can I borrow a bike while my VanMoof is being serviced?

Brakes, Wheels & Tires 10

• What wheel sizes do VanMoof bikes use?
• What's the perfect tire pressure?
• What type of tires does my bike have?
• Your bikes have wide tires, isn't that slower?
• Which kind of valves do VanMoof tires have?

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Saddle, Grips & Kickstand 7

• Can I buy a new saddle?
• Is it possible to fit another saddle?
• What is the correct saddle height?
• What is the maximum saddle height?
• I'm getting saddle-sore, what should I do?

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Frame & Fork 5

• Where can I find my bike's frame number?
• Will my VanMoof rust?
• What frame sizes are available?
• What accessories are available for my bike?
• Why isn’t there a front carrier for the S2?

Chainguard, Drivetrain & gears 6

• How many gears do I need?
• My gears are not shifting correctly, what should I do?
• Do I need to lubricate my chain?
• My bike makes a creaking noise when I pedal, what's wrong?
• How long will the drivetrain last?

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Steering & Seating Position 1

• How high should I set my handlebar, and how?