If you experience issues with battery or motor, there's a few quick steps which may solve the problem. 1. Check that your motor support level is not 0...
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We set up every new VanMoof bike to make sure it's ready-to-ride, but it's normal for some parts to work a little loose after a while. To make sur...
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A VanMoof bike is mechanically similar to other bicycles, so any bike mechanic should be able to perform basic service and repairs. If you have technical i...
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Our custom rear carrier can be used to carry bigger loads and to mount panniers. It’s easy to install at home, just follow these instructions.
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Yes! We have a limited number of loan bikes available for you to use while your bike is being repaired. We'll do everything we can to make sure you get...
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Most technical issues can be solved by a quick restart. This video shows you how to manually reset the Electrified S2 & X2 if your bike gets stuck. If t...
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This is not possible. The S3 & X3 have custom brake calipers, levers, and mounting points, and the hydraulic braking system is not compatible with the ...
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Our S frame models use a standard 28'' wheel, while the more compact X frames use 24" wheels. This makes the bikes feel slightly different to...
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For the best riding experience, we recommend keeping your tires inflated at 3-4 bar. The Electrified S2 & X2's tires can be inflated a little higher...
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The Electrified S2 is fitted with Schwalbe Big Ben puncture-protected tires, and the X2 is fitted with Schwalbe Big Apple puncture-protected tires. The Sm...
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Not really – tire material, pressure and tread pattern have much more of an effect on rolling resistance than tire width. We've carefully selected our t...
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VanMoof bike tires use standard Schrader valves, the same as on a car. This makes it easy to inflate your tires at home or on the go – any bike shop or gas ...
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It is possible to ride thousands and thousands of kilometers on a single set of tires, but you should replace yours as soon as you see the tread pattern beg...
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If a wheel is not true anymore, or warped, you should immediately stop using it. This will prevent further damage to the wheel and/or axle. In most cases,...
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If you notice a broken spoke, bring your bike to the Bike Doctors or a qualified bike mechanic as soon as possible. Fixing a single spoke is easy, but if yo...
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The VanMoof S3 & X3 have a fully integrated hydraulic braking system. Previous VanMoof bikes have mechanical disc brakes, and some early models have pe...
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Disc brakes are low maintenance by design – just clean them with regular detergent or brake cleaner whenever you wash your bike. If you notice a drop in per...
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Saddle height is a matter of personal preference. As a general rule, your saddle should be the same height as your hip when standing next to the bike. We rec...
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On the rear of a seatpost you'll see a marking to indicate the maximum saddle height. This marking should be covered by the seat tube – if you can see ...
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Pain while riding usually means your saddle is set up incorrectly. Try adjusting the height and angle until the pain disappears. Of course, every bottom i...
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VanMoof grips are glued to the handlebars, and should stay fixed in place indefinitely. If yours work loose, remove the grips completely and clean the handle...
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The double kickstand makes your vanMoof more stable when parked. We recommend fitting one if you have a childseat mounted, or regularly carry heavy loads on...
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VanMoof bikes bike frames and forks are made from high-quality 6061 aluminum alloy. As well as being extremely light and durable, aluminum will not rust. ...
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Gears are always a matter of preference and riding style. In general, a three-speed hub is well-suited to city riding, giving you enough control to tackle sm...
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VanMoof bikes use hub gear systems, which are designed to be maintenance-free. If yours isn't working properly, please take your bike to a VanMoof bran...
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Because our chain is fully enclosed, it's not necessary to clean or lubricate your chain as often as on a regular bike. For best performance, clean and...
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A creaking noise from the pedals most likely means your bottom bracket is loose and needs tightening. It's an easy fix – just bring your VanMoof to the...
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Your drivetrain is shielded from the elements by our custom chainguard, but it's still a good idea to clean and lubricate it now and then – at least ev...
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If you notice your chain skipping or slipping while riding, please bring your bike to the Bike Doctors, or have it checked by a qualified mechanic. They...
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Handlebar height is a matter of personal preference. In general, lower bars give a more sporty, aggressive feel, while higher bars encourage a more upright, ...
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