Estimated shipping date: Before placing an order The current expected delivery times will be shown below the image of your chosen bike or accessory at chec... Read more

You can check the order status and your estimated shipping date in your My VanMoof account, this will contain the latest update. You’ll receive a track ... Read more

If you receive an incorrect product, you can return it via our online return form. If you are missing a product that you have ordered, get in touch with our... Read more

It's not possible for you to choose/change the delivery date and time. You'll find your shipping window in your My VanMoof account.  We'l... Read more

No, shipping fees vary depending on your country of delivery. This will be shown and calculated at during the checkout. Read more

We currently ship most of our products to Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Latvia, Luxembourg, Netherlands, Polan... Read more

VanMoof works with multiple partners around the world. Once your bike leaves our warehouse, you will receive a Track & Trace link for for the partner ha... Read more

If your bike has already been shipped, you will receive a Track & Trace email from our shipping partner. It's possible to schedule a new delivery t... Read more

When you receive our Track & Trace email, it means that your bike has left our warehouse. Your delivery time and date will be provided by the carrier co... Read more

No, we currently only offer home delivery. Read more

If your bike hasn’t been shipped yet and you would like to change your delivery address, just let us know.   If your bike has already been shipped, you’ll... Read more

If you’re not completely in love, let us know by completing our online return form in your MyVanMoof account. You’ll receive a prepaid returns label and you... Read more

Returns are always 100% free, within 14 days. We recommend that you keep your original box as to simplify the process of returning the bike to us. If you ne... Read more

If you need a box to ship your VanMoof, we'll provide you with one for €25 (Europe) & $99 (USA). When completing the return form in your MyVanMoof ... Read more

This video will show you how to pack the VanMoof S3 & X3 using the original box. You’ll also find step by step instruction below the video. 1.Secure ... Read more

Returning a bike, part, or accessory within the EU? Depending on the item you’re returning, please refer to the correct instructions below. Returning yo... Read more

The return address may vary depending on your location, but don't worry – we'll send you a prepaid shipping label once you've completed our r... Read more

We will let you know when your returned has arrived back at our warehouse. You will receive your refund within 14 days of us receiving the item(s).  Read more

The video below will show you how to prepare the VanMoof S3 & X3 for return. You’ll also find step by step instruction below the video.  1.Prepare ... Read more

Returning a bike, part, or accessory within the EU? Depending on the item you’re returning, please refer to the correct instructions below. Returning yo... Read more

The video below will show you how to correctly repack your VanMoof S3 or X3 in the return box. You’ll also find step by step instructions below the video.  ... Read more