The VanMoof PowerBank is a portable battery that charges your bike's main battery and makes sure no ride is ever cut short. It can charge your bike’s ma... Read more

Unfortunately, we’re unable to offer the PowerBank in all our markets. If the PowerBank is displayed on your country-specific product page it’s available. I... Read more

The PowerBank can be installed to your bike frame using the Lock Dock. Follow the instructions in the video or manual below. Please keep in mind that the in... Read more

Make sure to follow the steps below to make sure your PowerBank charges your main battery. It’s important to correctly connect your PowerBank. Step 1 M... Read more

The PowerBank is only compatible with the VanMoof S3 & X3. To use the PowerBank, you need to update the firmware to version 1.6.8 or higher.  You un... Read more

The PowerBank is considered dangerous goods and therefore comes with strict return instructions. In some regions this may mean it’s not possible to return y... Read more

Your PowerBank can last over 500 charge cycles before it falls below 60% of its original total capacity.  Read more

The warranty on the PowerBank is two years. Ready more on our warranty here and in our Terms & Conditions. Read more

The PowerBank is not a substitute for your bike's battery, as its function is to charge your bike's main battery. This means it’s not possible to us... Read more

The PowerBank is compatible with the Thule Yepp adapter if you have a VanMoof S3. The PowerBank isn’t compatible with the Thule Yepp adapter if you’re ridin... Read more

The Lock Dock is only there to prevent the PowerBank from being pulled away whilst your bike is parked. For long term security (i.e. overnight) we advise yo... Read more

Yes – although do make sure to close the rubber cap of the charging port after charging your PowerBank. Read more

If you’ve plugged in your PowerBank but your bike isn’t turning on, you first need to check if your bike’s running on the correct firmware. To use the Power... Read more

Installing the PowerBank on the VanMoof S3 is slightly different from the VanMoof X3. For the VanMoof X3 you need to remove the rubber adapter. With this ru... Read more

There can be a few reasons why your PowerBank isn’t showing in your app. Follow the steps below to help solve this problem.    Step 1 Check if your bike ... Read more

There can be a few different reasons as to why your PowerBank is not charging your main battery. If this is the case, please check whether: Step 1 Chec... Read more

Don’t worry, this is an internal PowerBank error, and should solve itself after a moment. If not, press and hold the PowerBank button for five seconds.  ... Read more

Error 20 or 21 can occur when you reset your bike while using the PowerBank. It’s easy to solve by following the steps below: Step 1 Check if your bike ... Read more

The PowerBank can leave some light marks on your frame. Don’t worry, these aren’t scratches – the marks are caused by the rubber and can easily be removed w... Read more

The PowerBank weighs approximately 2.8 kg.  Read more

Our two classic carriers are compatible with the Smart S & X. The Electrified X2 has an integrated front carrier, and you can purchase an additional fro... Read more

Almost every standard child seat can be mounted on a VanMoof, but we recommend the Thule Yepp Mini and Thule Yepp Maxi – you can buy both on our accessories... Read more

Yes, our S frame front carriers ship with an extension which moves the light to the front of the carrier for maximum visibility. For our X frames this isn’... Read more

We have rear carrier options for the Electrified S2 & X2 , and the Smart S & X. As these bikes all have different rear frame dimensions, there is a d... Read more

Absolutely not, our rear carriers are rated to a maximum of 15-25kg depending on model. It's extremely dangerous to carry an adult on the back of any bi... Read more

Our frame mounts are built to industry standards, so most third party carriers will fit. Make sure to double-check the dimensions before ordering and instal... Read more

Yes, we have a range of panniers available in our online store. Our rear carriers will fit most standard-sized panniers. If your bag is larger, or not moun... Read more

Yes, the pedals and saddles are easy to replace if you prefer a different style. Any standard pedals can be mounted on your VanMoof bike using the included ... Read more

The VanMoof S3 & X3 were not designed to pull trailers, but they will fit a mounting system that's compatible with a M10X1.0 axle thread. We recom... Read more

You can find the assembly and installation manual for the VanMoof S3 & X3 and Electrified S2 & X2 rear carriers below. Read more