You can book a repair appointment at your nearest Brand Store, Service Hub, or certified workshop from your My VanMoof account. You’ll be directed to our bo...
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VanMoof B.V. Mauritskade 55 1092 AD Amsterdam Tel: +31 (0)20 330 7401 (in the Netherlands) Chamber of Commerce Amsterdam: 34227663 VAT Identification nu...
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Due to recent changes, we're currently only available through email, chat and our social channels. We believe these channels allow us to help more custo...
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A Certified Workshop is an independent bike shop certified and trained by VanMoof to perform maintenance and repairs of VanMoof bikes. This means you have a...
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Due to current Covid regulations, you must book your appointment in advance. You can book your appointment via your My VanMoof account. You’ll be directed t...
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As the VanMoof community grows, we’re expanding our level of service for riders based outside our Brand Store cities. To make this possible, we’re now partn...
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A Certified Workshop is an independent bike shop and not owned by VanMoof. VanMoof Brand Stores and Service Centers are owned by VanMoof. Certified workshop...
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The mechanics are trained to service and repair the VanMoof S3 and VanMoof X3. If you have a different bike, please schedule a regular Bike Doctor appointme...
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Our Certified Workshops can handle the same repairs as we do at our Service Hubs (VanMoof S5 & A5s and VanMoof S3 & X3s), with the exception of: ...
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If your bike has Peace of Mind Maintenance coverage, the Certified Workshop can service your bike. If your repair is within the terms of this service, all c...
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We’ll take care of shipping your bike from the Certified Workshop to the VanMoof Service Center, where a VanMoof Bike Doctor will take a look at it. Once it...
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The Certified Workshop needs to confirm that you are the owner of the bike. So you’ll have to show that your bike is linked to your My VanMoof account via t...
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Our state-of-the-art Service Hubs anticipate everything a VanMoof rider might need – from test-rides and troubleshooting, to faster-than-ever repairs and se...
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The Service Hub roll-out is part of our widespread expansion plans for 2021 and beyond. The goal to provide our riders with faster, easier access to service...
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Our Service Hubs are there to anticipate each and every servicing need of our growing rider community. Brand Stores are the city hub for all things VanMoof ...
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Yes! Take us for a spin at any of our Service Hubs and get the feel of the VanMoof S3 & X3. Due to current Covid regulations, you must book your test ri...
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The Bike Doctors at our Service Hubs can repair and service VanMoof S5 & A5s, VanMoof S3 & X3s and Electrified S2 & X2 models. If you’re riding ...
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You can take a test ride at our brand stores or one of our pop-up locations. In certain cities, it's also possible to book a home test ride – where we b...
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When you arrive at one of our stores, a VanMoof team member will guide you to your personal check-in area. We'll then give you a full demonstration of a...
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Test ride durations differ per location but are usually between 15–45 minutes. Please check the local brand store page for more test ride information. ...
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You don't need to bring anything special. If you'd like to wear your own helmet you can bring one, but we have helmets available for you to borrow....
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You can purchase the VanMoof S3 & X3 at all test ride locations, but it is not possible to take the bike home with you on the same day. The shipping win...
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It's not possible to change the bike in an existing test ride booking. Please cancel your appointment (via your confirmation email) and book a new test...
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It's not possible to try both the VanMoof S3 and VanMoof X3 in a single test ride appointment. When booking your appointment, you'll be asked your c...
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Brand store appointments are carefully scheduled to ensure customer and store team safety. If you're going to be late, please cancel or reschedule your ...
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Our brand stores are open by appointment only to minimize the amount of customers inside at one time. Test ride bikes will be sanitized before and after eac...
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You're welcome to bring someone along with you. If you both want to take a test ride, each person joining should make an individual appointment. This al...
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In our European and Japanese brand stores and pop-ups, helmets are not mandatory during test rides. You can of course wear one if you prefer. In our United ...
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