Outside temperatures can influence battery performance. The range and power output of a battery will always be best in mild weather. It’s completely safe to...
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There are three ways to unlock your bike: If your bike is connected to the app - Tap the unlock icon in the app home screen to activate the unlock seq...
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To activate the theft defense system, simply kick the Kick Lock. Your armed bike responds with a loud warning sound when a thief touches it, followed by an ...
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VanMoof electric bikes (Electrified S2 & X2, and the VanMoof S3 & X3) have an integrated battery (LG-504Wh capacity), which you cannot remove for ch...
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Our bikes are designed for city riding, but can handle some light off-road use (e.g. a gravel path). VanMoof bikes should not be used for extended off-roa...
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The maximum assisted speed of our electric bikes is limited to comply with local regulations. In the US our bikes are limited to a maximum assisted speed of...
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The alarm is triggered when your bike is moved after the Kick Lock has been activated. When the bike detects movement, it will give a warning sound and...
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Yes, depending on your bike model you will be able to add accessories (like a handy front or rear carrier). Click on the following [link] and check out the ...
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Before you can start riding on your new bike, you will need to do the following: Download the VanMoof app from the Apple App Store or Google PlayStore Y...
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When Touch Unlock is enabled in the VanMoof app, you can simply press the handlebar button to unlock your bike. Your bike will connect to the VanMoof app vi...
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After you've registered your bike as stolen, we'll give you a link which will show your bike's location pings. The GSM triangulation will create...
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Our developers are continuously working on improving your bike’s features and performance via firmware updates. Our firmware updates are pushed out in batc...
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If your bike ends up in wrong hands, there are two ways to report it stolen: 1. Open the VanMoof App and go to your profile. Select the bike that has been ...
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The Turbo Boost button is a small switch on the left handlebar that increases the pedal assist power, giving you a blast of instant acceleration. Just press...
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We'll only track your Electrified S when you report it stolen – via the app or my.vanmoof.com. As soon as the bike starts sending coordinates, these will...
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When your phone is within Bluetooth range of the bike and the app is connected, you can simply touch the display to unlock your 2017 Electrified S & X. ...
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The 2017 Electrified S & X has a maximum pedal assist range of 120km, when set to power level 1, and ridden in optimal conditions. An average of 60 km r...
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Your Electrified smart module is powered by the bike's integrated battery. The battery will intelligently route power where it's needed most – to the...
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No – we designed the Electrified S & X 2017 to be an entirely integrated bike system, so it is not possible to remove the battery.
It is only removable ...
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Follow these steps to pair a new Electrified S/X remote: - Make sure you are in Bluetooth range of your Electrified S/X and have an internet connection...
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Unlock your bike using the VanMoof app and park it in a safe place. Afterwards, please get in contact with our support team as for them to provide you with ...
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There are no plans to release a drop-down Electrified bike, but our Electrified X2 has a lower frame height, making it more suitable for smaller riders.
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The Electrified S and X can be reset by turning it off with the on/off button and waiting for 30 seconds. If that didn't solve your issue, try hard...
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We believe that e-bikes are the future of city mobility. We want to focus all of our efforts on making the best e-bike for riders all over the world.
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Nope, smart is the new normal – all VanMoof bikes have integrated technology. These features are hidden inside the frame, so they're always there when y...
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Yes, there’s a manual backup method. Just activate the disarm sequence by holding the handlebar button down for 4 seconds and tap in your personal disarm co...
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The new theft defense system built into our Smart S & X is so effective that we don’t think you need the electronic lock anymore. The new Smart bikes sc...
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Please report your bike stolen in the VanMoof app as soon as possible and file a report with the local police If you purchased a Peace of Mind service polic...
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No charging is necessary, since all the bike’s smart features are powered automatically by the internal dynamo. Your daily pedal-power is enough to keep it ...
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The iconic VanMoof frame and seatpost design allow us to pack the top tube with integrated technology. This results in a sleek, minimalist frame that happen...
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Not as standard. But some people do prefer a more upright riding position – you can raise the height with an additional stem riser, available for purchase o...
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