When you first receive your VanMoof, you’ll need to pair the bike with your VanMoof account. Make sure to download the VanMoof app to your smartphone first....
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If your parking locations isn’t showing the correct location, you might have not accepted the location permission. This can be resolved by logging out and i...
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You'll be prompted to set your backup unlock code the first time you connect your bike to the app. If you want to change your code, open the app, conne...
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To make sure that someone with your phone can't steal your Electrified S2 or X2, use your backup unlock code to unlock your bike immediately and park i...
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No, they would need your VanMoof login details to use the bike normally. As part of the built-in theft defense system, the Electrified S2 & X2 disables ...
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Android App Riders who experience connection issues with our Android app should follow these steps: Ensure you are running the latest app version availab...
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Our bikes use a combination of GSM cell-tower triangulation and connected smartphone location services to accurately pinpoint the stolen bike’s location*. W...
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No, they would need your VanMoof login details to use the bike normally. When you have reported your bike is reported stolen via the app or MyVanMoof accou...
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The parking location visible in your app homescreen, is ‘pinned’ to the map at the moment that the bike disconnects from the app. It briefly uses your phone...
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Due to a recent system update, iOS users may see a privacy message that states: ‘This connection is not private’ (see image below). How to fix the...
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The latest version of the VanMoof app will remove the option to switch between region settings. All riders will be asked to restore their bike’s region to t...
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We’ve had a number of cases in the EU where VanMoof riders were stopped by local authorities for having the ability to exceed the 25km/h assisted speed limi...
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The app update with this change will be released on November 17 for all VanMoof e-bike riders with bikes from 2016 and later. It will automatically update i...
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All VanMoof e-bikes released since 2016 (starting with the Electrified S and X) will be updated via the VanMoof App to comply with local laws and regulations.
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If you are not riding with the correct region setting, you need to tap the ‘reset region settings’ button when you receive the app update. You’ll find this ...
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If you do not update the VanMoof App, nothing will change. We strongly recommend you keep your app up-to-date to enjoy the latest features and firmware, and...
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Riders living outside the US currently using the US region setting will still be able to use this until they press the ‘reset region settings’ button in the...
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Until now, the choice for a different region setting was left to the rider’s discretion. Changing region settings was accompanied with a message asking ride...
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Although Switzerland and the UK are not part of the EU, VanMoof e-bikes are categorized as “slow e-bikes” under local law. This category of e-bikes is also ...
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This is not possible. The update is non-reversible, and you will not be able to access the US region setting unless you are currently residing in the US.
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This is not possible. The update is non-reversible, and you will not be able to access the US region setting unless you are currently residing in the US.
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