The Apple Find My network provides an easy, secure way to locate compatible personal items, like your VanMoof, on a map using the Find My app on your iPhone... Read more

You can add your bike to the Find My app and the Find My network if your bike supports the technology. If you don’t have a VanMoof account yet, start by reg... Read more

To use the Find My app to locate your bike, an iPhone with iOS 14.3 or later, a Mac with acOS 11.1 or later, or an iPad with iPadOS 14.3 or later is require... Read more

You can remove your bike from the Find My network via the Find My app. Remove your bike using the Find My app in a few steps: Step 1 When connected... Read more

You can temporarily disable Apple Find My tracking without removing your bike from the Find My network. To do this, make sure the bike is unlocked and quick... Read more

If your bike is lost, follow these steps to enable the Lost Mode in the Find My app.  Step 1  Tap on your bike in the Find My app. Scroll through the b... Read more

You can disable the Lost Mode function following these steps.  Step 1  Scroll to Lost Mode and tap on ‘Enabled’.  Step 2  Select ‘Turn off Lost Mo... Read more

The Find My network accessory program will utilize all of the incredible privacy and security protections built-in to the Find My network, including end-to-... Read more

You can only enable Lost Mode via the Apple Find My app. This is different from reporting your bike stolen. If your bike is stolen, please report it stolen ... Read more

Yes, you can still locate your bike on the map in the Find My app on your iPhone, iPad, or Mac. The map will show the last active location of your bike befo... Read more

If you experience any issues when connecting to your bike and you use an iOS device, try the following steps. If you have an Android device, see the Android... Read more

If you experience any issues when connecting to your bike and you use an Android device, try the following steps. Make sure your device is supported by chec... Read more

When you first receive your VanMoof, you’ll need to pair the bike with your VanMoof account. Make sure to download the VanMoof app to your smartphone first.... Read more

Firmware makes sure your VanMoof bike functions as it is intended to. It’s basically a small piece of software that controls your bike’s electronics, and te... Read more

You'll be prompted to set your backup unlock code the first time you connect your bike to the app. If you want to change your code, open the app, connec... Read more

To make sure that someone with your phone can't steal your Electrified S2 or X2, use your backup unlock code to unlock your bike immediately and park it... Read more

 No, they would need your VanMoof login details to use the bike normally. When you have reported your bike is reported stolen via the app or MyVanMoof accou... Read more

You can choose between three different bell sounds on the settings page in the VanMoof app. There's the classic VanMoof 'sonar', a traditional b... Read more

If your parking locations isn’t showing the correct location, you might have not accepted the location permission. This can be resolved by logging out and i... Read more

Which devices are compatible with the S3 & X3? The VanMoof S3 and X3 are compatible with the following mobile devices: iPhone: iPhone 6 or higher... Read more

Share the unbeatable feeling of riding your VanMoof by using our bike share feature through the app. You can invite friends and family (max. 100 guests) to ... Read more

Our bikes use a combination of GSM cell-tower triangulation and connected smartphone location services to accurately pinpoint the stolen bike’s location*. W... Read more

The parking location visible in your app homescreen, is ‘pinned’ to the map at the moment that the bike disconnects from the app. It briefly uses your phone... Read more

Recently, a handful of VanMoof riders have been stopped and penalized by local authorities in European cities. This is because our app allows you to chang... Read more