When you first receive your VanMoof, you’ll need to pair the bike with your VanMoof account. Make sure to download the VanMoof app to your smartphone first....
Read more
You'll be prompted to set your backup unlock code the first time you connect your bike to the app. If you want to change your code, open the app, conne...
Read more
If you need to deregister your bike from your account, please contact us and let us know which email address needs to be removed from which frame number. ...
Read more
To make sure that someone with your phone can't steal your Electrified S2 or X2, use your backup unlock code to unlock your bike immediately and park i...
Read more
No, they would need your VanMoof login details to use the bike normally. As part of the built-in theft defense system, the Electrified S2 & X2 disables ...
Read more
Android App Riders who experience connection issues with our Android app should follow these steps: Ensure you are running the latest app version availab...
Read more
Our bikes use a combination of GSM cell-tower triangulation and connected smartphone location services to accurately pinpoint the stolen bike’s location*. W...
Read more
No, they would need your VanMoof login details to use the bike normally. When you have reported your bike is reported stolen via the app or MyVanMoof accou...
Read more
The latest version of the VanMoof app will remove the option to switch between region settings. All riders will be asked to restore their bike’s region to t...
Read more
We’ve had a number of cases in the EU where VanMoof riders were stopped by local authorities for having the ability to exceed the 25km/h assisted speed limi...
Read more
The app update with this change will be released on November 17 for all VanMoof e-bike riders with bikes from 2016 and later. It will automatically update i...
Read more
All VanMoof e-bikes released since 2016 (starting with the Electrified S and X) will be updated via the VanMoof App to comply with local laws and regulations.
Read more
If you are not riding with the correct region setting, you need to tap the ‘reset region settings’ button when you receive the app update. You’ll find this ...
Read more
If you do not update the VanMoof App, nothing will change. We strongly recommend you keep your app up-to-date to enjoy the latest features and firmware, and...
Read more
Riders living outside the US currently using the US region setting will still be able to use this until they press the ‘reset region settings’ button in the...
Read more
Until now, the choice for a different region setting was left to the rider’s discretion. Changing region settings was accompanied with a message asking ride...
Read more
Although Switzerland and the UK are not part of the EU, VanMoof e-bikes are categorized as “slow e-bikes” under local law. This category of e-bikes is also ...
Read more
This is not possible. The update is non-reversible, and you will not be able to access the US region setting unless you are currently residing in the US.
Read more
This is not possible. The update is non-reversible, and you will not be able to access the US region setting unless you are currently residing in the US.
Read more