Frequently asked questions
  • Error 17
    Error 17 indicates a battery connection issue or situation where the battery isn't delivering power.  Try these steps to fix it.  1. Make sure y... Read more
  • Error 19
    Error 19 indicates an internal communication issue with the battery.  Try these steps to fix it: 1. Make sure your bike has the latest firmware in... Read more
  • Error 20
    Error 20 indicates a sudden battery shutdown. Try these steps to fix it. 1. Make sure your bike has the latest firmware installed – you can check this ... Read more
  • Error 21
    Error 21 occurs when the bike doesn't recognize the charger cable.  Try these steps to fix it.  1. Make sure your bike has the latest firmware ins... Read more
  • Error 40
    Error 40 may occur when you press and hold the bell button for a long time, or when you press it too many times in a row. It can also occur if water ge... Read more
  • Error 41
    Error 41 may occur when you press and hold the turbo boost button for a long time, or when you press it too many times in a row. It can also occur if wate... Read more
  • Error 44
    This error may occur when your bike cannot communicate properly with the E-shifter,  or when the E-shifter cable is not properly connected.   Try thes... Read more
  • Error 54
    Error 54 indicates that your bike is having trouble detecting the internal SIM card. Try these steps to fix it. 1. Make sure your bike has the latest fi... Read more
  • I can't mount the front wheel on my bike – what should I do?
    If you're having difficulty mounting your front wheel, make sure the brake calipers are fully opened so that the brake disc can slide between – follow ... Read more
  • I squeezed the front brake before mounting the front wheel - What do I do?
    Don't worry, we show you how to fix this here. If the brake caliper is leaking oil, we recommend taking your bike to a local bike shop – they will be a... Read more
  • Which firmware version is installed on my bike?
    You can check your bike firmware version by going to the settings tab in the VanMoof App. Scroll all the way down to see which firmware version is installed... Read more
  • How do I install a new firmware update?
    We’ll notify you in the VanMoof App whenever there is a new firmware update available – you’ll see an exclamation mark on the settings icon. To instal... Read more
  • How do I reset the VanMoof S3 & X3?
    Most technical issues can be solved by a quick reset. To reset your bike, all you need to do it press and hold the power button on the underside of the top ... Read more
  • My E-shifter makes a noise, is this normal?
    The E-shifter can make a soft whirring sound when riding or changing gear. This is caused by the movement of the internal mechanical components, and is comp... Read more