Your bike ships pre-assembled, and will be ready to ride after a few simple steps. We created a quick video that shows everything you need to do. You ...
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Although the VanMoof S3 & X3 have a similar frame design to the Electrified S2 & X2, almost everything has been upgraded: The motor is more po...
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The only differences between the S3 & X3 are the frame shape and wheel size. The X3 is designed for riders between 155-200cm and has 24" wheels ...
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All VanMoof S3 & X3 specs can be found on the bottom of the page here. Also other articles in our solution center will tell you more about the new bike....
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Yes, this is possible. Just fill out the FiscFree form with the following information (depending what you'd like to order): Brand: VanMoof Typ...
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The maximum assisted speed of our electric bikes is limited to comply with local regulations. In the US our bikes are limited to a maximum assisted speed of...
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This video will show you the three ways to unlock the VanMoof S3 & X3. 1. Using your phone Make sure your smartphone connects to your bike Stand...
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Unfortunately, VanMoof isn’t participating in this initiative and we haven’t registered as suppliers. Our invoice is created at the time of shipping and, du...
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You can change a bike’s registered owner in your My VanMoof account. In the menu, go to ‘Bikes’. Navigate to the bike you’d like to change the ownership of ...
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In France, bike incentives differ per region as they aren’t offered at a national level. We have listed the regions that offer a reimbursement where the cri...
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Yes you can, but they will only be available via our Outlet store. You can check availability here. If the Outlet does not have the ride you're looking ...
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Our VanMoof S3 and X3 series will no longer be restocked – however, if you're looking to make your commute the highlight of your day, then check out our...
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Yes, your VanMoof S3 or X3 will still be able to be repaired by one of our Bike Doctors. You can book an appointment via the app or your MyVanMoof account.
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Yes you can still buy accessories for your VanMoof S3 or X3 via our online store. Simply use the filter on the left hand side to see what accessories are co...
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Yes, your VanMoof S3 or X3 is still applicable for the trade in program. If you have any questions, reach out to our Support team via the chat or Facebook a...
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Cancellations are possible up until the moment our Warehouse team starts preparing your order for shipment. You can canel your order via your MyVanMoof acco...
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VanMoof bicycles are all weight-tested up to 120kg. This is excluding the weight of the bike itself. This means that up to this total weight (driver and...
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You need to use the VanMoof App to initially set up your backup unlock code. After this, you can ride without your phone, using the code to unlock the Kick ...
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Yes, the VanMoof S3 & X3 handlebar is adjustable straight out of the box. Two spacers are included in your toolbox, allowing you to raise your handlebar...
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You'll receive two sets of spacer rings (four pieces total) and 2cm high for each, in your bike toolbox. The included instructions show you how to fit t...
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You can set custom gear-change intervals on the app in your bike settings*. We recommend starting with the default settings, and then making small adjustmen...
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The VanMoof S3 & X3 have a range of 60-150km, depending on your power assist level. Of course, you can always ride the old fashioned way ( if you run o...
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In the event of a low battery, we have made it possible that the vital systems of your S3 or X3 bike remain active, while shutting down others. This is wha...
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The VanMoof S3 & X3's integrated battery is rated for over 800 charge cycles before it falls below 70% of its original total capacity. Our bike warr...
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We still love the classic ‘sonar’, but we’ve added two extra bell sounds to the VanMoof S3 & X3 – time to choose your favourite! *Due to hardware l...
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Yes, both the S3 & X3 come with our integrated rear wheel Kick Lock. Just give it a tap to immobilize your bike and activate the integrated theft defens...
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The Kick Lock lets you protect your bike against theft with a single kick. To activate the lock and arm the Theft Defense system, do the following: Line u...
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The VanMoof S3 & X3 are available in matte anti-scratch colorways. The Dark option is a deep gray-black, and Light is white with a subtle sky-blue hue. ...
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The VanMoof S3 & X3 use a one-piece saddle and seatpost. The saddle is built from shock-absorbing materials and can be adjusted vertically and horizonta...
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With the bike standing still, press and hold the boost button. The bike will cycle between power levels 0–4 on the Matrix Display. When you reach your desir...
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This video will show you how to replace the Kick Lock on the Vanmoof S3 & X3. It can also be used for the VanMoof S2 & X2. You’ll also find step by ...
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Our handlebars come pre-set to a height that should be comfortable for most riders. The video below will show you how to correctly assemble or adjust the he...
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There are a few reasons as to why your bike may not be waking up. Check out the possible issues below, and follow the corresponding steps below to solve the...
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Error 16 indicates a defect or connection problem with your battery. Try these steps to fix it: Step 1 Make sure your bike has the latest firmware...
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Error 17 indicates a battery connection issue or situation where the battery isn't delivering power. Try these steps to fix it. 1. Make sure yo...
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Error 19 indicates an internal communication issue with the battery. Try these steps to fix it: 1. Make sure your bike has the latest firmware in...
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Error 20 indicates a sudden battery shutdown. Try these steps to fix it. 1. Make sure your bike has the latest firmware installed – you can check this ...
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Error 21 occurs when the bike doesn't recognize the charger cable. Try these steps to fix it. 1. Make sure your bike has the latest firmware inst...
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Error 40 may occur when you press and hold the bell button for a long time, or when you press it too many times in a row. It can also occur if water gets in...
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Error 41 may occur when you press and hold the turbo boost button for a long time, or when you press it too many times in a row. It can also occur if wate...
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This error may occur when your bike cannot communicate properly with the E-shifter, or when the E-shifter cable is not properly connected. Try thes...
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Error 54 indicates that your bike is having trouble detecting the internal SIM card. Try these steps to fix it. 1. Make sure your bike has the latest fir...
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If you're having difficulty mounting your front wheel, make sure the brake calipers are fully opened so that the brake disc can slide between – follow t...
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If you experience issues with battery or motor, there's a few quick steps which may solve the problem. 1. Check that your motor assistance level is not...
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If you see an error code, your bike isn’t responding, or something’s not working, you can reset your bike to resolve the issue. The video below will show yo...
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The E-shifter can slip or ‘pop’ slightly when shifting gear – this is completely normal. When shifting from gear 2 to gear 3, there is a half-spin interval ...
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The full instructions on how to attach the front wheel to you bike can be found here. To connect the motor cable: Run the motor cable between the m...
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The VanMoof S3 & X3 ship with quick charger and it’s normal for this to get hot in use – up to around 40-50°C. Place the charger on a hard surface and m...
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If your bike won’t turn on or connect to your phone after you take it out of the box, the battery may be empty. First, charge your bike and give it a quick ...
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The video below will show you how to swap the Smart Cartridge in the VanMoof S3 & X3. You’ll also find step by step instruction below the video. 1. P...
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The video below will show you how to replace the E-shifter on the Vanmoof S3 & X3. You’ll also find step by step instruction below the video. Before you...
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The video below will show you how to replace the brake pads on the Vanmoof S3 & X3. You’ll also find step by step instruction below the video. 1....
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If you are unable to replace the front or rear wheel or accidentally squeezed the brakes while the wheel was removed, you will need to push the brake pads b...
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When you plug your charger into the mains you should see a green light. If you then connect the charger in your bike, the light will turn red. The light wil...
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You can adjust the lights settings of your VanMoof S3 or X3 in the VanMoof app. You can choose between ‘Auto’, ‘Always on’ or ‘Off’. If your bike’s lights ...
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Error 18 means that the battery wasn’t able to turn on. Try these steps to fix it: 1. Make sure your bike has the latest firmware installed – you can che...
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Occasionally, your bike may encounter an unknown error. We do not have an exact solution for this, but you can try resetting your bike to resolve the issue....
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You can use one of these three ways to unlock your bike. If touch unlock or unlocking your bike with your phone isn’t working, there might be a connection i...
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When the bike detects movement it’ll give a warning sound and flash its lights. If this movement continues for over a minute, the alarm will enter the secon...
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Error 12 and Error 13 indicate a temperature error: Error 12 (Err 12) appears on your bike when it is too cold to charge Error 13 (Err 13) appears on ...
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The X3 carrier's bottom plate measures 20 cm x 23 cm, and the basket is 28 cm x 33 cm The S3 carrier's bottom plate measures 24 cm x 28 cm, and ...
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Yes there is. You can order the new front carrier at the same time as your VanMoof S3, or via our accessories page at a later date. The front carrier will s...
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We’ve recently identified a batch of bikes that have inconsistencies in their front fork stems. As this may impact the safety of your ride in the long term,...
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It would be a huge help if you could let us know if someone else is riding your bike, and – if possible – forward this email to the new rider.
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For this recall we’ll need to ship your bike to the closest service location. Our dedicated team of Bike Doctors will replace your front fork, carry out a f...
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Riders with the issue felt the steering become ‘heavy’, pulled over, and noticed a damaged fork stem. No serious injuries have been sustained but your safet...
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