Each new VanMoof bicycle frame and original parts have a guarantee against defects in workmanship and materials for two years* from the day of delivery of y...
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Our ongoing outlet sale features bikes which have been returned by other customers, had a little knock in the factory, or are from a discontinued range. All...
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Accepted payment methods You can pay with a credit card (Mastercard/Visa/American Express), PayPal, or local payment options (depending on your region e.g....
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We work hard with our shipping partners to make sure that your order is delivered in perfect condition. If your bike has been damaged in transit, please con...
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Cancellations are possible up until the moment our Warehouse team starts preparing your order for shipment. You can cancel your order in your My VanMoof acc...
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Your invoice will be available in your My VanMoof account half an hour after you placed your order. Order placed before 05-03-2022 17:00 (CEST) Your ...
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If your credit card was declined, it’s normally because of your bank’s automated anti-fraud systems. If this happens to you, please make sure your credit ca...
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If you export your purchase outside of the EU, you can have the paid VAT reimbursed. VanMoof has partnered with VATFree.com to help our customers request th...
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Your data is handled confidentially and encrypted with SSL secure server software. Information regarding your order, your name, address, credit card or bank...
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The prices of our bikes are listed on our website. You'll see an overview of the total costs, including shipping, at the checkout page when placing an ...
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You can check your order status in your My VanMoof account. If you don’t already have a My VanMoof account, go to my.vanmoof.com create one. When you are lo...
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What to do before you can delete your account How to delete your VanMoof account Deleting your account is a permanent action and cannot be undone. You...
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People that bike to work are happier. VanMoof for Business enables employees to bring their best self to work. Can I get VanMoof e-bikes for my employee...
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As a VanMoof rider, we know how influential your recommendations can be. Our riders spreading the word has helped accelerate our two-wheel revolution, and e...
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All you need to know about where to find and how to use your referral code can be found in this article. How to use a referral code Share your referral...
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The stackable credits are part of the VanMoof Rider Referrals program. Each rider has a personal referral code that can be shared with friends, family – you...
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Credits and vouchers will expire two years after they are awarded. Cancelled orders We’ll refund only the amount that is actually paid for, the credit a...
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We want to give our riders the option to buy and ride a VanMoof bike via a monthly Payment Plan. Our Payment Plans always include a VanMoof X3 or S3, and ou...
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The 36-month Payment Plan includes comprehensive Peace of Mind Theft and Maintenance coverage and shipping costs. You can find out more about the Peace of M...
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Our Payment Plans are offered countrywide in Germany and our subscription is available in cities throughout the Netherlands. If you don’t live near a VanMoo...
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Our Payment Plans are offered countrywide in Germany and our subscription available in cities throughout the Netherlands. But please keep in mind that while...
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No problem at all – your loan amount and the monthly payments will just be higher. If you’re based in Germany, our partner CreditPlus requires a salary st...
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Simply choose the Payment Plan option at checkout and you’ll be guided through the application process. Please note that to finalize your order, you’ll have...
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As this is all included in the price, it’s not possible to exclude this coverage from your payment plan order. The Payment Plan order is designed as a worry...
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The credit check happens instantly and typically is completed within a few minutes. Sometimes the payment provider might need additional information which m...
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You can cancel your order via your MyVanMoof account before it’s shipped. Once you’ve received your order you can return it within our 14 day returns policy...
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Unfortunately, it’s not possible to end your contract prior to the end date. For questions around your contract you can get in touch with CreditPlus or Klar...
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For questions regarding your contract, get in touch with CreditPlus or Klarna directly. Please have your order number and personal details to hand. C...
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For questions regarding your contract, please get in touch with CreditPlus or Klarna directly. Please have your order number and personal details to hand. ...
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For payment questions you can get in touch with CreditPlus or Klarna directly. CreditPlus for German-based riders via the CreditPlus contact page
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Once we ship the bike you’ll receive a track and trace code and our payment plan provider will email you with the details and first invoice. The first payme...
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For questions regarding your contract, please get in touch with CreditPlus or Klarna directly. Please have your order number and personal details to hand. ...
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We want to give our riders the option to buy and ride a VanMoof bike via a monthly payment plan. Our subscriptions always include a VanMoof X3 or S3, and ou...
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You can place your order by filling the form on the subscription page. After you’ve submitted the form, you’ll receive a reply from our partner Friesland Le...
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The 36-month subscriptions include full Peace of Mind Theft and Maintenance coverage, free shipping, 24/7 roadside assistance, and damage insurance. You can...
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The accidental damage insurance included in the subscription covers you for accidents that cause damage to the bike. Simply inform our partner Friesland Lea...
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Subscriptions are available countrywide in the Netherlands. If you don’t live near a VanMoof service location, you’re free to sign up, but please note that ...
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Yes, you can. Please keep in mind that our partner Friesland Lease will ask you for additional information if you’re leasing multiple bikes. Please reach ou...
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Simply choose the subscription option at checkout and you’ll be guided through the application process. Please note that to finalize your order, you’ll have...
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Yes, you can. Then you pay in full for the first year and then 50% of the monthly price for the remaining months. Please contact Friesland Lease directly ab...
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No, you only pay for the usage of the bike and the services via the Lease Plan. At the end of the 36 months you’ll have the option to purchase the bike for ...
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You can cancel your order via your My VanMoof account before it’s shipped. Once you’ve received your order you can return it within our 14 day returns polic...
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As this is all included in the price, it’s not possible to exclude this coverage from your payment plan order. The Payment Plan order is designed as a worry...
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For questions about your contract, get in touch with Friesland Lease via leasefiets@frieslandlease.nl. Please have your contract number and personal details...
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For questions about payment, get in touch with Friesland Lease via leasefiets@frieslandlease.nl. Please have your contract number and personal details to ha...
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For questions about payment, get in touch with Friesland Lease via leasefiets@frieslandlease.nl. Please have your contract number and personal details to ha...
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Once we ship the bike you’ll receive a track and trace code, and our Lease Plan provider will email you with the details and your first invoice. The first p...
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Our ongoing online outlet sale features bikes which have been returned by other customers, had a little knock in the factory, or are from a discontinued ran...
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All outlet bikes are refurbished, fully functional, and ship with a 2-year warranty. Outlet bikes have been returned by other customers, had a little knock ...
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No, these bikes are from our production before April 7, meaning they’re not Apple Find My-enabled. Because Find My technology requires hardware and software...
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We currently have very limited stock of VanMoof X3s at our outlet sale in our Utrecht Service Hub – so be quick to make sure you don’t miss out.
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You can place an order with JobRad if the company you work for is signed up with them. To start the order process, simply request a quotation from us via o...
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You’ll receive an offer from JobRad approximately three weeks prior to your contract expiring. With just one click you can easily accept or decline the offe...
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You’ll be covered by our two year warranty. Annual servicing might be covered by JobRad, depending on the service plan you added to your contract.
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You can either contact the VanMoof Support team to arrange a repair, or book your bike in yourself via your MyVanMoof account. Please provide your JobRad se...
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While full-scale production was planned to commence fall 2022, we now expect production to start in late 2023. We are adjusting the timeline due to global s...
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Featuring two-wheel drive, advanced acceleration, and integrated speed settings to match your country's regulations, the VanMoof V will travel up to 50...
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