Yes, the S5 & A5 includes a removable phone mount feature. You'll need to get your hands on a SP Connect phone case to attach your phone to the bike...
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Estimated shipping dates are shown when placing the order. The sooner you place your order, the sooner you ride. After your order is placed you can check y...
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To compare our models, head over to our VanMoof comparison chart to view the different bike specifications, or download the full comparison specs sheet below.
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The S5 & A5 are the next generation of VanMoof city e-bikes. The VanMoof V is our new high-speed bike, expected in 2023. Learn more about the VanMoof V ...
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All VanMoof models can be serviced at our Brand Stores. Our Service Hubs and certified workshops can only service our newest S5 & A5 and the S3 & X3...
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Front child seat Because the VanMoof handlebar design differs from most other bikes, the Thule Yepp Nexxt Mini and Thule Yepp Mini are the only front chil...
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You can now book a test ride for the new S5 & A5, depending on your location. Over time we’ll add new locations, but for now, you can enter your locatio...
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Partial payments are no longer available for new orders, the below information is still applicable for orders already placed. How does the partial paym...
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We'll be releasing new accessories soon. Join our mailing list to receive first-hand updates on when you'll be able to get your hands on them. If yo...
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The VanMoof S5 and A5 were not designed to pull trailers, but they will fit a mounting system that's compatible with an M10X1.0 axle thread. We recommen...
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It's not possible to switch colors. However, you can cancel your current Light Gray S5/A5 and order the Dark Gray model. This is only possible when your...
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So, you’re new S5 or A5 bike has arrived! We can’t wait for you to hit the road, we bet you can’t either. But before rushing into setting up your bike, plea...
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So, your new VanMoof S5 or A5 has arrived! Here we’ll help you register your bike and solve any issues you might come across when you first set up your bike...
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Locking your bike Here’s how easy it is to lock your bike: Align the stripes: Make sure a white stripe on the chain guard is aligned with one of the str...
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Your bike uses a 3-gear E-Shifter to automatically shift gears at pre-set moments. Simply choose a gear setting that suits your typical ride or pedal speed....
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The most important things you need to know about your bike are integrated into your handlebar. The bike buttons help your ride, while the Halo Ring interfac...
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If your S5 or A5 bike is not responding like normal, you may need to reset your bike: Hold the power button down for 10 seconds. Let go of the button ...
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Your bike will go in ‘Sleep mode’ after 5 minutes of no activity (only when you’re phone is connected). After this, you might experience that you can no lon...
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If you’re not feeling any motor support during your ride, please check the following: Have you set your Power Level to ‘0’? Check the app to see w...
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Are you experiencing gear-shifting problems or is your bike stuck in one gear? Gear shifting advice Your bike does not shift if there's too much pres...
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Are the buttons on your handlebar working incorrectly or not at all? We recommend resetting your bike by holding down the Power button. If the problem conti...
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Please make sure that you’re locking and unlocking your bike correctly as explained here. If the problem is still continuing check the following: Kicklo...
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The S5 & A5 charger is an intelligent charger. Are you experiencing charging issues? Please check below to see if we can answer your questions. The ...
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