If your S5 or A5 bike is not responding like normal, you may need to reset your bike:

• Hold the power button down for 10 seconds.

• Let go of the button when the Halo Ring lights starts to flash.

• Wait for the Halo Rings lights to stop.

• You can now turn on your bike by pressing any button on the handlebar.

Issue not solved? You can contact our dedicated support team on My VanMoof. 

If you run into a problem while registering your bike, follow these steps for a quick fix. 

Are your Halo Rings red on both sides? 

Unfortunately this means your bike has an error. Please contact our support team on My VanMoof.