Q: Will VanMoof continue to exist? What does the future look like for VanMoof?
A: Yes, VanMoof will continue to exist. There is an exciting path ahead for the brand, and we are currently restructuring VanMoof to make it fit for the future.
By tapping into the synergies between McLaren Applied, LAVOIE and VanMoof, we believe we’ll be able to create a world-leading micromobility brand that operates at the cutting edge of design, engineering, and innovation.
Q: What is LAVOIE and McLaren Applied’s vision for VanMoof?
A: This new chapter of VanMoof is founded on three guiding principles. Going forward, any and all decisions we make will originate in one of the following commitments:
Keep riders on the road
We want to make it easy for VanMoof riders to enjoy their bikes at all times. We’ll do this by building a platform to make parts widely available and giving more third parties access to the technical know-how. The end-game? Any qualified bike shop in the world will be able to service your VanMoof bike.
Stay true to VanMoof’s innovative spirit
The production and sales of a selection of VanMoof’s current models will recommence soon. Simultaneously, our R&D teams will work on groundbreaking new products.
Deliver on reliability and communicate transparently
We’ll rebuild the supply chain and redesign and improve parts to make current models more robust and easier to fix. Our new products will be best in class and built to last. We’ll be open and transparent with you about our progress, and keep you in the loop with regular updates.
Q: When will VanMoof start selling bikes, parts, and accessories again?
A: We are working on restarting the production of VanMoof e-bikes, and a selection of models will be available for purchase in the near future. Over the coming months, we’ll be rebuilding the supply chain for accessories and spare parts. Simultaneously, our R&D teams in Amsterdam, Taipei and London will start on plans to develop new models that will focus on reliability, design, and world-class engineering.
Q: Will I still be able to get my bike repaired?
A: Yes, you will be able to get your bike repaired very soon. We’re in talks to restart the production of spare parts – some of which will be redesigned and improved. We are also creating a platform to share information about our technology to allow third party retailers around the world to fully repair and service your VanMoof.
Q: My bike is still under warranty. What does VanMoof’s restart mean for me?
A: The responsibility for warranties taken out under previous management sits with the prior company which regrettably is in bankruptcy. We are however fully committed to keeping you on the road. By removing the dependency on VanMoof’s previous infrastructure and opening up our technology to global service networks and local bike shops we will give greater freedom of service to riders.
Q: I bought a bike before the bankruptcy and it wasn’t delivered. What happens now?
A: Unfortunately, undelivered bikes remain tied to the prior company. Trustees – or their local equivalent – in markets where VanMoof was declared bankrupt are building lists of creditors, including affected customers. If you paid for your purchase with a credit card or a payment service like PayPal you may be entitled to a refund. Please reach out to these parties directly for more details.
Our assessment and information gathering on this issue is ongoing. We will be in touch with those affected as soon as we have more details to share.
Q: I lease a VanMoof e-bike. What does the restart mean for me?
A: If you're riding a leased VanMoof, your agreement is with the lease provider. As such, we advise you to contact your lease provider with any questions regarding your bike, service, or warranty. We aim to make service and parts widely available as soon as possible.
Q: I’m a US-based VanMoof rider: what does the restart mean for me?
A: Note that VanMoof’s US entity was not declared bankrupt, so in a sense it is ‘business as usual’ for VanMoof in this market. Having said that, we are of course aware that this market has seen disruptions because of the bankruptcy of the Dutch holding company. We are trying to get this market back to normal as soon as possible in line with our larger plan: making parts widely available for third party bike repair shops and opening up the service infrastructure. This will take some time, but the wheels are turning.
Q: I’m a Netherlands-based VanMoof rider: where can I get more information about the bankruptcy of the old VanMoof and find out what it means for me?
A: Please find more information about the current situation in the Netherlands here.
Q: I’m a Germany-based VanMoof rider: where can I get more information about the bankruptcy of the old VanMoof and find out what it means for me?
A: Please find more information about the current situation in Germany here (pdf) .
Q: I’m a UK-based VanMoof rider: where can I get more information about the bankruptcy of the old VanMoof and find out what it means for me?
A: Please read the following statement by the joint liquidators:
Vanmoof UK Limited (UK Company Registration number: 11200513) (‘the UK Company’) entered into Creditors Voluntary Liquidation on 15 August 2023. Paul Appleton and Paul Cooper, both of Begbies Traynor (London) LLP, were appointed Joint Liquidators of the Company. The UK Company has ceased trading. As the Company is insolvent, if you purchased a bike or accessories with the UK Company and you did not receive your purchase, the Company is unfortunately not able to offer any refunds, and in the first instance, we suggest that you liaise with your bank or credit card provider with whom you made the original purchase to request a refund directly via a "chargeback claim". If approved, the bank or credit provider will refund you directly onto whichever card was used to make the payment. If not approved, or you are unable to do this, then please contact the Joint Liquidators’ administrative team at Vanmoofuk@btguk.com to lodge an unsecured claim in the Liquidation.
Q: I’m a France-based VanMoof rider: where can I get more information about the bankruptcy of the old VanMoof and find out what it means for me?
A: Please find more information about the current situation in France here and note that the deadline in France to file a claim with the bankrupt estate is November 10, 2023.