To make sure that someone with your phone can't steal your Smart bike, use your backup disarm code to disarm your bike's alarm immediately and park it in a safe place. 


Once that's done, breathe a sigh of relief, log in to my.vanmoof.com ASAP and request a new encryption key for your bike. When you have a new phone, download the VanMoof app and log in again. We'll make sure the new passcode is retrieved by the app automatically so you can use your new phone to connect to your bike.