Unlock your bike using the VanMoof app and park it in a safe place. Then log in to my.vanmoof.com and request a new passcode so you can reset the security system. One you've done that, the remote cannot be used to unlock your bike. You can then order a new remote by sending an email with your personal details to firstname.lastname@example.org. When the remote arrives, pair it with your bike and use as normal.
Modified on: Tue, 6 Aug, 2019 at 5:14 PM
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