The Electrified S and X can be reset by turning it off with the on/off button and waiting for 30 seconds. 

If that didn't solve your issue, try hard-resetting your Electrified. 

To do this, you'll need: 

A micro USB cable 

A power source (phone charger, powerbank, or even a laptop) 

Connect the micro USB cable to the power source. Plug the micro USB cable into your Electrified S USB port (on the bottom of the top tube, below the display). After a little while, the smart unit will activate – you're good to go!

If this didn´t solve the issue, please contact our support team