I bought my SmartBike when Peace of Mind was included in the price. How come I have to pay €98 to have my bike recovered, while new customers who purchase the Peace of Mind Service don't?
Modified on: Tue, 6 Aug, 2019 at 5:16 PM
When we launched the first SmartBike, our Peace of Mind guarantee was something the world had never seen. Our Bike Hunters also had no idea what they would encounter. That's why we included our service in the total price of the bike, with a €98 bike hunting fee to help offset the cost of chasing down a stolen bike (all the way to Morocco, for instance).
After putting in the time to learn all the tricks of the bike hunting trade, we're now confident enough to offer it as a paid service. That's why we're removing the €98 bike hunting fee and including it in the overall cost of the Peace of Mind Service.
To thank our riders who bought their SmartBikes before June 13, 2017, we'll waive the €98 bike hunting fee if their bike is stolen. Note: As with the new Peace of Mind Service, this only applies the first time your SmartBike is stolen.
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