Once we’ve received the official police report, our Bike Hunters can start on their hunt. They’ll have two weeks to track down your bike – if they haven't found your bike by the end of those two weeks, we'll send you a replacement.
If you have Peace of Mind Theft coverage, the Bike Hunters will get to work as soon as you’ve reported your bike missing and we’ve received a copy of the official police report. You can easily upload this report (in one of the following file types: jpeg, png, pdf, and doc/docx) in your My VanMoof account. You can find this option in the ‘My Bike’ section.