If you have Peace of Mind Theft coverage, the Bike Hunters will get to work as soon as you’ve reported your bike missing and we’ve received a copy of the official police report. You can easily upload this report (in one of the following file types: jpeg, png, pdf, and doc/docx) in your My VanMoof account. You can find this option in the ‘My Bike’ section.
Once we’ve received the official police report, our Bike Hunters can start on their hunt. They’ll have two weeks to track down your bike – if they haven't found your bike by the end of those two weeks, we'll send you a replacement.