We set up every new VanMoof bike to make sure it's ready-to-ride, but it's normal for some parts to work a little loose after a while. To make sure you enjoy many years of super-smooth riding, we recommend getting your new VanMoof (or any new bike) checked by a professional after three months, or 200km of riding.

Our Bike Doctors or any local bike shop will be happy to help. Here's what they'll do:
- Tighten and lube the chain
- Adjust the brakes
- Align the wheels
- Check the gearing
- Retighten all bolts
- Lube the brake and shift cables
- Check the tire pressure

After the first time, we recommend you get your VanMoof serviced every 6–9 months to keep everything running smoothly.

If you have issues with your bike's electronic components, please visit a VanMoof brand store, or contact our support team.