You can bring your bike in for Bike Doctor service or repair at any VanMoof brand store. Find your nearest brand store here.
Don’t worry if you don't have a Brand store near. A VanMoof bike is mechanically similar to other bicycles, so any bike mechanic should be able to perform basic service and repairs.
If you have technical issues with your bike's electronic components, please get in touch with our support team – we'll be happy to help!
If you have purchased our Peace of Mind Maintenance service, please find more information here
Mobile bike doctor visit
We are currently trialing a new Bike Doctor Network in the Netherlands (Amsterdam, Den Haag, Utrecht, Haarlem and Rotterdam) and Germany (Berlin). If you live in these cities, you can request a Mobile Bike Doctor visit.
This service is currently only available for riders in these cities with a VanMoof S3 or X3, an Electrified S2 or X2, or a Smart X or S. Our mobile Bike Doctors can help you with flat tires, brake adjustments, and bike assembly (VanMoof S3 or X3 only).
If you have a different bike or need help with a different issue, please schedule a regular Bike Doctor appointment at the nearest brand store.
Click here to book your Bike Doctor appointment.