You can book a repair appointment in one of our Brand Stores, Service Hubs, or certified workshops via the ‘Help’ section in My VanMoof. The full list of all our locations can be found here.

Please note, not all repairs and checkups are possible at each location. The details are as follows:

  • Brand Stores provide checkups and repairs for all VanMoof models.

  • Service Hubs only provide checkups and repairs for VanMoof S5 & A5s, VanMoof S3 & X3s and the Electrified S2 & X2s.

  • Certified workshops only provide checkups and repairs for VanMoof S3 & X3s.

Don’t worry if you don't have a service location nearby. A VanMoof bike is mechanically similar to other bicycles, so any bike mechanic should be able to perform basic checkups and repairs. If you have technical issues with your bike's electronic components, please get in touch with our Support team – we're happy to help!