We're always happy to help
We are currently experiencing a high volume of support requests, so we may take up to 3 days to reply. If you need help, please check our FAQs – we answer the most common issues and questions there.
If you have a question, want to book an appointment, or need help with a problem, you can reach out to us via chat, send an email, give customer support a call, or stop by one of our Brand stores.
Support Europe
Opening hours (CET)
Mon - Fri: 9:00 - 17:30
Sat - Sun: 10:00 - 17:00
Give us a call: +31 (0) 20 205 10 79
Get in touch via email
Chat
Need a fast answer? We have live chat available Monday to Friday from 10:00 to 17:00 CET. Click on the yellow speech balloon in the right lower corner to start a chat session with one or our English speaking support agents.
Support United States
Opening hours (EST)
Mon - Sun: 10am - 9pm
Give us a call: +1 (855) 808 1100
Get in touch via email
Support Japan
The Tokyo brand store is open by appointment only, please click here to reserve a spot.
We are currently experiencing a high volume of incoming requests, that lead to longer than usual reply times (2 days). We advise that if your request is urgent to give us a call on the below mentioned phone number.
Opening hours
Monday: closed
Tue - Sun: 11pm - 7pm
Give us a call: +81 03 6812 9650
Get in touch via email

Mobile Bike Doctors
We are currently trialing a new Bike Doctor Network in the Netherlands (Amsterdam, Den Haag, Utrecht, Haarlem and Rotterdam) and Germany (Berlin). If you live in these cities, you can request a Mobile Bike Doctor visit. Click here to book your Mobile Bike Doctor appointment.