We're always happy to help

We are currently experiencing a high volume of support requests, so we may take up to 5 days to reply. If you need help, please check our FAQs – we answer the most common issues and questions there.

If you have a question, want to book an appointment, or need help with a problem, you can reach out to us via chat, send an email, give customer support a call, or stop by one of our Brand stores, Service Hubs or Certified Workshops

Support Europe

Opening hours (CET)

Mon - Fri:       9:00 - 17:30

Sat - Sun:      10:00 - 17:00

Give us a call:      +31 (0) 20 205 10 79

Get in touch via email

Chat
Need a fast answer? We have live chat available Monday to Friday from 10:00 to 17:00 CET. Click on the yellow speech balloon in the right lower corner to start a chat session with one or our English speaking support agents. 

Support United States 

Opening hours (EST)

Mon - Sun:    10am - 9pm 

Give us a call:  +1 (855) 808 1100

Get in touch via email

Support Japan

The Tokyo brand store is open by appointment only, please click here to reserve a spot.
We are currently experiencing a high volume of incoming requests, that lead to longer than usual reply times (2 days). We advise that if your request is urgent to give us a call on the below mentioned phone number.

Opening hours

Monday:                    closed 

Tue - Sun:        11pm - 7pm 

Give us a call:   +81 03 6812 9650

Get in touch via email

Mobile Bike Doctors 

We are currently trialing a new Bike Doctor Network in the Netherlands (Amsterdam, Den Haag, Utrecht, Haarlem and Rotterdam) and Germany (Berlin). If you live in these cities, you can request a Mobile Bike Doctor visit. Click here to book your Mobile Bike Doctor appointment.