If you have a question, want to book an appointment, or need help with a problem, you can reach out to us via chat, send an email or stop by one of our Brand stores, Service Hubs or Certified Workshops.

Troubleshooting tool

If you’re having a problem with your bike, our troubleshooting tool is here to help. To get started, go to the ‘Bike doctor’ section in your My VanMoof account and click on the ‘Find a solution’ below the bike you’d like to troubleshoot. 

Support Europe

Mon - Sun:     10:00am - 17:00pm (CET)

Chat: during opening hours, you can click on the yellow speech balloon in the right lower corner to start chatting with our support agents.

Get in touch via email

We are experiencing a high volume of support requests, so we may take up to 5 days to reply. If you need help, please check our Troubleshooting tool or FAQs – we answer the most common issues and questions there.

We're currently exploring a new service approach and can no longer be reached by phone. By making sure we're exclusively available via chat, email, and social media, we believe that we'll be able to provide you with a faster and better service experience overall.

Support United States

Mon - Sun*:    10:30am - 7:30pm (EST) 

*We're closed on the 4th of July and we'll be happy to help you again on the 5th

Give us a call:  +1 (855) 808 1100

Get in touch via email

Support Japan

Tue - Sun:     11:00pm - 7:00pm

closed Monday

Give us a call:   +81 03 6812 9650

Get in touch via email

We are currently experiencing a high volume of incoming requests, which is causing longer reply times (5-7 business days). 

The Tokyo brand store is open for test rides by appointment only. You can book your test ride

 here.