We're always happy to help!
We are currently experiencing a high volume of support requests, so we may take up to 14 days to reply.
If you need help, please check our FAQs – we answer the most common issues and questions there.
| S3 and X3 Information | Peace of Mind - Maintenance |
| Your Order Information | Peace of Mind - Theft |
| Payment/Refund Information | App Information |
| Repair Information | Test Rides |
You can also get in touch via email, give us a call on one of our customer support numbers, or stop by one of our brand stores.
Support opening hours
Europe (CEST)
Mon - Fri: 9am - 6pm
Sat - Sun: 10am - 5:30pm
Tel: +31 (0) 20 205 10 79
United States (EST)
Mon - Sun: 10am - 5pm
Tel: +1 (855) 808 1100
Japan
The Tokyo brand store is open by appointment only, please click here
We are currently experiencing a high volume of incoming requests, that lead to longer than usual reply times (2 days). We advise that if your request is urgent to give us a call on the below mentioned phone number.
Monday: closed
Tue - Sun: 12pm - 8pm
Tel: +81 03 6812 9650
