We're always happy to help!


Get in touch via email, give us a call on one of our customer support numbers, or stop by one of our brand stores in London, Amsterdam, Berlin, Paris, New York, San Francisco, Taipei or Tokyo:


We are currently experiencing a high volume of incoming requests, that lead to longer than usual reply times (+ 5days). We advise that if your request is urgent to give us a call on the below mentioned phone numbers. 


Support opening hours


Europe (CEST)

Due to the current situation around the globe and an effort to ensure that we can assist you to the best of our capability, VanMoof’s Customer Support has amended its operating hours. Our new opening hours are as follows: 

Mon - Fri:           9am - 6pm

Sat - Sun:     10am - 5:30pm

Tel:      +31 (0) 20 205 10 79


United States (EST)

Mon - Sun:    10am - 5pm 

Tel:       +1 (855) 808 1100


Japan

In accordance with the Tokyo Metropolitan Government’s advice, to help limit the spread of COVID-19, we’re closing our Tokyo brand store from April 8 until further notice - We will be unable to receive your phone calls and request to reach us via email, please click here

Monday:                    closed 

Tue - Sun:        12pm - 8pm 

Tel:          +81 03 6812 9650