We are currently experiencing a high volume of support requests, so we may take up to 5 days to reply. If you need help, please check our FAQs – we answer the most common issues and questions there.

If you have a question, want to book an appointment, or need help with a problem, you can reach out to us via chat, send an email or stop by one of our Brand stores, Service Hubs or Certified Workshops

Troubleshooting tool

In our troubleshooting tool is here to support you in self-servicing a problem with your bike. To get started, go to the ‘Bike doctor’ section in your My VanMoof account and click on the ‘Find a solution’ below the bike you’d like to troubleshoot. 

Support Europe

    Opening hours (CET)

    Mon - Sun:     10:00am - 17:00pm


    Click on the yellow speech balloon in the right lower corner to start chatting with                  

    our support agents.


    Get in touch via email.

Support United States 

Opening hours (EST)

Mon - Sun:    10:30am - 7:30pm

Give us a call:  +1 (855) 808 1100

Get in touch via  email

Support Japan

Opening hours

Monday:        closed 

Tue - Sun:     11:00pm - 7:00pm

Give us a call:   +81 03 6812 9650

Get in touch via email*
*We are currently experiencing a high volume of incoming requests, which is causing longer reply times (5-7 business days). 

The Tokyo brand store is open for test rides by appointment only. You can book your test ride


Mobile Bike Doctors 

We are currently trialing a new Bike Doctor Network in Amsterdam. If you live in these cities, you can request a Mobile Bike Doctor visit. Click here to book your Mobile Bike Doctor appointment.