We're always happy to help!

We are currently experiencing a high volume of support requests, so we may take up to 5 days to reply. If you need help, please check our FAQs – we answer the most common issues and questions there.

S3 and X3 Information Peace of Mind - Maintenance
Your Order Information   Peace of Mind - Theft
Payment/Refund InformationApp Information 
Repair Information     Test Rides

You can also get in touch via email, give us a call on one of our customer support numbers, or stop by one of our brand stores.

Request a home Bike Doctors visit

We are currently trialing a new Bike Doctor Network in Amsterdam and Berlin. If you live in these cities, you can request a Bike Doctor visit.


This service is currently only available for riders in these cities with a VanMoof S3 or X3, an Electrified S2 or X2, or a Smart X or S. Our mobile Bike Doctors can help you with flat tires, brake adjustments, and bike assembly (VanMoof S3 or X3 only). 


If you have a different bike or need help with a different issue, please schedule a regular Bike Doctor appointment at the nearest brand store

Click here to book your Bike Doctor appointment.

Support opening hours

Europe (CEST)

Mon - Fri:           9am - 5:30pm

Sat - Sun:     10am - 5:00pm

Tel:      +31 (0) 20 205 10 79

Email us

United States (EST)

Mon - Sun:    10am - 9pm 

Tel:       +1 (855) 808 1100

Email us


The Tokyo brand store is open by appointment only, please click here to reserve a spot.
We are currently experiencing a high volume of incoming requests, that lead to longer than usual reply times (2 days). We advise that if your request is urgent to give us a call on the below mentioned phone number.

Monday:                    closed 

Tue - Sun:        11pm - 7pm 

Tel:          +81 03 6812 9650

Email us