We're always happy to help!
We are currently experiencing a high volume of support requests, so we may take up to 5 days to reply. If you need help, please check our FAQs – we answer the most common issues and questions there.
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Request a home Bike Doctors visit
We are currently trialing a new Bike Doctor Network in Amsterdam and Berlin. If you live in these cities, you can request a Bike Doctor visit.
This service is currently only available for riders in these cities with a VanMoof S3 or X3, an Electrified S2 or X2, or a Smart X or S. Our mobile Bike Doctors can help you with flat tires, brake adjustments, and bike assembly (VanMoof S3 or X3 only).
If you have a different bike or need help with a different issue, please schedule a regular Bike Doctor appointment at the nearest brand store
Click here to book your Bike Doctor appointment.
Support opening hours
Mon - Fri: 9am - 5:30pm
Sat - Sun: 10am - 5:00pm
Tel: +31 (0) 20 205 10 79
United States (EST)
Mon - Sun: 10am - 9pm
Tel: +1 (855) 808 1100
The Tokyo brand store is open by appointment only, please click here to reserve a spot.
We are currently experiencing a high volume of incoming requests, that lead to longer than usual reply times (2 days). We advise that if your request is urgent to give us a call on the below mentioned phone number.
Tue - Sun: 11pm - 7pm
Tel: +81 03 6812 9650