We are currently experiencing a high volume of support requests, so we may take up to 5 days to reply. If you need help, please check our FAQs – we answer the most common issues and questions there.
If you have a question, want to book an appointment, or need help with a problem, you can reach out to us via chat, send an email or stop by one of our Brand stores, Service Hubs or Certified Workshops
Opening hours (CET)
Mon - Sun: 10:00am - 17:00pm
Click on the yellow speech balloon in the right lower corner to start chatting with
our support agents.
Get in touch via email.
Support United States
Give us a call: +1 (855) 808 1100
Get in touch via email
Get in touch via email*
*We are currently experiencing a high volume of incoming requests, which is causing longer reply times (5-7 business days).
The Tokyo brand store is open for test rides by appointment only. You can book your test ride
Mobile Bike Doctors
We are currently trialing a new Bike Doctor Network in Amsterdam. If you live in these cities, you can request a Mobile Bike Doctor visit. Click here to book your Mobile Bike Doctor appointment.