We're always happy to help!

We are currently experiencing a high volume of support requests, so we may take up to 14 days to reply. 

If you need help, please check our FAQs – we answer the most common issues and questions there.

S3 and X3 Information 
Peace of Mind - Maintenance
Your Order Information   
Peace of Mind - Theft
Payment/Refund InformationApp Information 
Repair Information     Test Rides

You can also get in touch via email, give us a call on one of our customer support numbers, or stop by one of our brand stores.

Support opening hours

Europe (CEST)

Mon - Fri:           9am - 5:30pm

Sat - Sun:     10am - 5:30pm

Tel:      +31 (0) 20 205 10 79

Email us

United States (EST)

Mon - Sun:    10am - 5pm 

Tel:       +1 (855) 808 1100

Email us


The Tokyo brand store is open by appointment only, please click here
We are currently experiencing a high volume of incoming requests, that lead to longer than usual reply times (2 days). We advise that if your request is urgent to give us a call on the below mentioned phone number.

Monday:                    closed 

Tue - Sun:        12pm - 8pm 

Tel:          +81 03 6812 9650

Email us