If you’re not completely in love, let us know by completing our online return form in your MyVanMoof account. You’ll receive a prepaid returns label and you can schedule a pick-up at a time which suits you.

You can return all items within 14 days if you still have the original packaging. If you want to return a bike and don’t have the box, we’ll ship you a new box for €25.

We’ll process your return within 14 days of receipt back to our warehouse, and you’ll receive your refund through your original method of payment. If you bought the item(s) in a VanMoof brand store, we’ll ask for your bank details to transfer your refund.