We offer a 14-day, no-hassle returns policy, because we believe the only way for you to really know if our bikes are right for you, is to ride them.
If you’re not completely in love, let us know by completing our online return form in your MyVanMoof account. You’ll receive a prepaid returns label and you can schedule a pick-up at a time which suits you.
You can return all items within 14 days if you still have the original packaging. If you want to return a bike and don’t have the box, we’ll ship you a new box for €25.
We’ll process your return within 14 days of receipt back to our warehouse, and you’ll receive your refund through your original method of payment. If you bought the item(s) in a VanMoof brand store, we’ll ask for your bank details to transfer your refund.
Based in the US? Unfortunately our returns form isn't available yet. If you're not completely in love with your order, please let us know and we'll help you initiate your return. If you'd like more information please visit: https://www.vanmoof.com/en-US/returns.