We offer a 14-day, no-hassle returns policy, because we believe the only way for you to really know if our bikes are right for you, is to ride them.
Not happy with what you receive? Let us know by filling in this contact form.
Our support team will then contact you within 1-2 working days with further instructions. You’ll receive a prepaid return label and you can schedule a pick-up at a time that suits you.
You can return all items within 14 days if you still have the original packaging. If you want to return a bike and don’t have the box, we’ll ship you a new box for €25.
We’ll process your return within 14 days of receipt back to our warehouse, and you’ll receive your refund through your original method of payment. If you bought the item(s) in a VanMoof brand store, we’ll ask for your bank details to transfer your refund.