What is your returns policy?
Modified on: Wed, 7 Aug, 2019 at 10:06 AM
We offer a free 30-day returns policy, because we believe the only way for you to really know if our bikes are right for you, is to ride them. No matter which VanMoof you buy, you'll have a full month to get to know your new bike. Commute across town in rush-hour, take it for a long spin, ride it in the rain, and if you're not in love within the 30 days you can return it for a full refund. It's a good idea to hang on to the original box – if you'd like to return your bike and don't have the box, we can provide you with one for €25.
Returning your bike is super-simple, just use the online return form here.
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