If you need a box to ship your VanMoof, we'll provide you with one for €25 (Europe) & $99 (USA). When completing the return form in your MyVanMoof account, you'll see the option to request a new box. if you're sending your bike to us for repairs or service, please contact our support team to request a box. 

When packing your bike for shipping, please follow these instructions to avoid unnecessary damage.