If the insulation cover within your charging port has broken, you may not be able to charge your Electrified S2 or X2. It’s possible that you can still charge your bike with a broken charging port, but this may damage your battery, and lead to further complications. For this reason, we recommend that you do not charge your bike if the central insulation cover is missing.
We will service any Electrified S2 or X2 affected by this issue, for free. All you need to do is take your bike in to a VanMoof brand store, and the Bike Doctors will repair the charging port on the spot. If you don’t live near a brand store, we’ll send you a simple fix you can easily install at home.
Please note – this issue only affects the Electrified S2 & X2. All other bikes are unaffected.