Android App
Riders who experience connection issues with our Android app should follow these steps:
- Ensure you are running the latest app version available in Play Store
- Ensure the device is close enough to the bike
- Verify that another device is not connected to the bike
- Toggle Bluetooth off and on
- Ensure the location permission is granted and location services are enabled
- Ensure that battery optimisations are disabled for our app (https://dontkillmyapp.com)
- Ensure bike is charged
- Restart the phone
- Reset the bike
- Disconnect other bluetooth connected devices
- Double check if you logged into the account with the bike you are trying to connect to
- Try to connect with another device
iOS App
Riders who experience connection issues with our iOS app should follow these steps below to establish the connection:
- Ensure you are running the latest app version available in the App Store
- Ensure your smartphone is close enough to the bike
- Make sure that there is no other device connected or trying to connect to the bike
- Toggle Bluetooth off and on
- Ensure bike is charged
- Reopen the app
- Reboot the phone
- Reset the bike
- Disconnect other bluetooth connected devices
- Disconnect Apple Watch app (put it in flight mode)
- Double check you logged into the account with the bike you are trying to connect to
- Try to connect with another device