Over the past months, we’ve received 19 reports of broken insulation covers within the charging port on the Electrified S2 & X2. After extensive testing, we know the problem can be triggered by inserting and removing the charging cable at an angle, with some force (such as if you forget to unplug before moving your bike).
If left untreated, the issue may affect your bike’s internal electronics and potentially damage the integrated battery. With so few bikes affected, we have no reason to believe that there is any structural problem – but we do want to take action to minimize the chances of broken ports in the future.
Please note – this issue only affects the Electrified S2 & X2. All other bikes are unaffected