You can enjoy Peace of Mind: Maintenance coverage in Belgium, France, Germany, Japan, The Netherlands, UK, and the US. If you need help with your bike, our customer support team will diagnose the issue and find the best solution to get you riding as soon as possible. We have a variety of options across 21 international cities to keep your VanMoof S3 or X3 in tip top shape. These solutions may include a Bike Doctor visit to your location, shipping spare parts to you for free, or a visit to your nearest brand store.  

The included cities are:      

  • France: Paris
  • Germany: Berlin, Hamburg, Bremen, Düsseldorf, Frankfurt, Cologne
  • Japan: Tokyo 
  • The Netherlands: Amsterdam, Utrecht, Den Haag, Rotterdam, Eindhoven
  • Belgium: Brussels, Antwerp
  • United Kingdom: London 
  • USA: New York, San Francisco, Seattle, Los Angeles, Portland


Please note that not all maintenance, repairs, and check-ups can be done at your location.


Service locations

  • France: Paris brand store
  • Germany: Berlin brand store
  • Japan: Tokyo brand store
  • The Netherlands: Amsterdam brand store
  • United Kingdom: London brand store
  • USA: New York brand store, San Francisco brand store, Seattle brand store