You can enjoy Peace of Mind: Maintenance coverage in France, Germany, Japan, The Netherlands, UK, and the US. If you need help with your bike, our customer support team will diagnose the issue and find the best solution to get you riding as soon as possible. We have a variety of options across 19 international cities to keep your VanMoof S3 or X3 in tip top shape. These solutions may include a Bike Doctor visit to your location, shipping spare parts to you for free, a visit to your nearest brand store. If necessary, we can arrange for your bike to be shipped to the nearest VanMoof location.

The included cities are:

France: Paris
Germany: Berlin, Hamburg, Bremen, Düsseldorf, Frankfurt, Cologne
Japan: Tokyo
The Netherlands: Amsterdam, Utrecht, Den Haag, Rotterdam, Eindhoven
United Kingdom: London
USA: New York, San Francisco, Seattle

Please note that not all maintenance, repairs, and check-ups may be possible at your location.

Service locations

France: Paris brand store
Germany: Berlin brand store
Japan: Tokyo brand store
The Netherlands: Amsterdam brand store
United Kingdom: London brand store
USA: New York brand store, San Francisco brand store, Seattle brand store