Estimated shipping date: Before placing an order

The current expected delivery times will be shown below the image of your chosen bike or accessory at checkout. Keep in mind, that this is the expected delivery at that moment and the date is subject to change depending on demand.

Estimated shipping date: After placing an order

After your order is placed you can check your estimated shipping date on My VanMoof, this will contain the latest update. Your expected delivery window will narrow down when your bike is in transit. Please note that your shipping date is an estimation and subject to change, so keep a close eye on your order status.

You’ll receive a Track & Trace email the moment your order leaves our warehouse, but it can take up to 48 hours before the tracking information is updated. If you can’t find the email, make sure you check your spam folder as these emails can sometimes end up there.

Accessories

If you order a bike with accessories, please note that your accessories will leave our warehouse within seven days after your bike is shipped.This is due to our accessories being shipped from a different location.

Delays 

In case of any delays, we’ll update you by email and the expected shipping date in your My VanMoof account will also change. Unfortunately, we’re not able to speed up your delivery or provide you with a more precise shipping date than what you were sent.

If you still haven’t received your delivery, five days after your expected shipping, please get in touch with our support team. 

Changes to your delivery

Not at home during the expected delivery date or do you want to change the delivery address? You’ll need to check your current order status in My Vanmoof, to know who to contact. 

If your order status is before ‘Shipped’: Contact VanMoof support

If your order status is after ‘Shipped’: Contact our delivery partner. You can find their contact information in the email we sent you to confirm we had shipped your order