If your bike ends up in wrong hands, there are two ways to report it stolen:
- Open the VanMoof app and go to your profile (bottom right corner). Select the bike that has been stolen, then tap 'Report Stolen'.
- Log in to your My VanMoof account and click on 'Report Stolen Bike'. Select the bike that has been stolen and confirm the theft.
Registering your bike as stolen will shut down your bike’s electronics, rendering it useless to the thief. We will activate the location tracking of your bike and provide you with a tracking link within 24 hours.
If you find your stolen bike, just reconnect it with the app. We'll see that you have reconnected with your bike and turn off the location tracking systems.