Last updated on 22-10-2021


Unfortunately, your delivery is delayed because we’re facing industry-wide disruptions to our production and delivery. To give you an idea of the current situation, we’ve detailed the three main reasons for the disruption:

  • A lack of materials due to high demand for raw materials across e-bike manufacturing worldwide. 

  • Shipping disruptions delaying the arrival of our finished products, including port congestions and container shortages.

  • High volumes of orders at distribution centers affecting the collection and transportation of your bike in your local area.

We’re aware that this is very frustrating for you and are adapting as quickly as we can to resolve these issues. Rest assured, we’ll notify you via email the moment your shipping date changes. 


For the most up-to-date shipping information about your order, please log in to your My VanMoof account. If you have any more questions visit our Support page to find a solution.


Please note: Sadly there is nothing our Customer Support team can do to change or speed up your delivery or foresee a delay in your order.