We're sorry to hear you'd like to cancel your order. Cancellations are possible up until the moment our warehouse team starts preparing your order for shipment. You can cancel your order in your My VanMoof account. Sign in to your My VanMoof account and navigate to ‘Orders & Invoices’. Click on the ‘Cancel Order’ button and follow the steps.
If you can’t see this button, we’ve already prepared your order for shipment and unfortunately a cancellation may no longer be possible. If you still want to cancel, please get in touch with our customers support team.
Once your cancellation has been confirmed, you’ll receive your refund within 14 days to the same account you used to place the order.
Received your bike but not convinced it’s for you? Read more on how to return your bike here.