If you experience issues with battery or motor, there's a few quick steps which may solve the problem.
1. Check that your motor support level is not 0. You will only feel the motor power between levels 1-4
2. Check if the motor cable is connected correctly. If you need help with this, click
here 
3. Try resetting your bike

If these steps didn't help, please contact our support team. We'll diagnose the issue further and find a solution.