If your bike ends up in wrong hands, there are two ways to report it stolen:
1. Open the VanMoof App and go to your profile (bottom right corner). Select the bike that has been stolen, then tap 'Report Stolen’ and confirm the theft. You will receive a confirmation email to confirm your theft report.
2. Log in to your My VanMoof account and click on 'Report Stolen Bike'. Select the bike that has been stolen and confirm the theft. You will receive a confirmation email to confirm your theft report.
If you have Peace of Mind: Theft coverage, we’ll need you to submit am official police report. You can upload this report (in of the following file types: jpg / jpeg, png, pdf and doc / docx) in your My VanMoof account. You can find this option in the ‘My bike’ section.
Registering your bike as stolen will shut down your bike’s electronics, rendering it useless to the thief. We will activate the location tracking of your bike and provide you with a tracking link within 24 hours.
If you find your stolen bike back yourself, just reconnect it with the app. We'll see that you have reconnected with your bike and turn off the location tracking systems.