If your bike ends up in wrong hands, there are two ways to report it stolen:
1. Open the VanMoof App and select the bike that has been stolen, then tap 'Report Stolen’ and confirm the theft. You will receive a confirmation email to confirm your theft report.
Log in to your My VanMoof account and click on 'Report Stolen Bike'. Select the bike that has been stolen and confirm the theft. You will receive a confirmation email to confirm your theft report.
2. Go to the police, report your bike stolen, and send us the police report. You can upload this report (in of the following file types: jpg / jpeg, png, pdf and doc / docx) in your My VanMoof account. You can find this option in the ‘My bike’ section.
3. Now sit back, relax, and let our Bike Hunters do their thing.
4. If the Bike Hunters don’t recover your bike within two weeks of you submitting the police report, we'll replace it a bike of similar age and condition.
We'll keep you updated on our progress.