It’s not possible to fix this yourself. We will need to inspect your front fork to establish whether it needs replacing.
Live close to a VanMoof brand store?
Riders living close to a VanMoof brand store should schedule an appointment with our planning tool. If your fork does need replacing, this will take up to 90 minutes.
Unable to come to a VanMoof brand store?
If you can’t make it to a physical VanMoof location, please email firstname.lastname@example.org. Our Support Team will help get you back on the road as fast as possible.