This issue only affects an early production batch of 1,083 VanMoof S3 & X3 bikes. If we did not contact you on November 18, there is no reason to be concerned – you can keep riding your bike as usual. 

If you didn’t receive this email but still want to double-check, you can enter your S3 or X3 frame number
. We’ll check its production batch to see if it is potentially affected.