This video will show you the three ways to unlock the VanMoof S3 & X3.



1. Using your phone

  • Make sure your smartphone connects to your bike
  • Stand close to you bike and press the unlock button in the VanMoof App 
  • A five-second timer will appear, and you’ll hear a ticking sound
  • Move the bike forwards or backwards within the timer to unlock


2. Using Touch Unlock

  • Make sure Touch Unlock is activated in the VanMoof App
  • Stand close to the bike with your smartphone connected and press the left handlebar button
  • A five-second timer will appear, and you’ll hear a ticking sound
  • Move the bike forwards or backwards within the timer to unlock

3. Using your backup unlock code

  • To input your backup unlock code, press and hold the left handlebar button until you hear a sound.
  • For this example, we will use the code 1-2-1.
    1) Enter the first digit of your code – in the example above that means pushing the button 1 time. You’ll hear a beep as confirmation.
    2) Enter the second digit of your code – pushing the button another 2 times. You’ll hear a beep again.
    3) Enter the third digit of your code – pushing the button 1 time. You’ll hear a final beep.
    4) A five-second timer will appear, and you’ll hear a ticking sound. Move the bike forwards or backwards within the timer to unlock.


    For more help, contact our support team.