If your bike isn’t shifting gears smoothly, make sure your bike is updated to the latest firmware. Then try resetting your bike.

If that doesn’t work, try changing the shifting settings in the VanMoof App to one of the presets: ‘Flat’ or ‘Hilly’.

If this doesn’t solve your issue, please contract customer support. Remember – it’s normal to hear a soft clicking from the E-shifter while riding. You can read more about this here.