Credits awarded for a referral are “pending” until your friend’s order is delivered in full and their returns period has passed. When this happens, your credits will be unlocked – we’ll send you an email to let you know.

If you believe you should have credit but haven’t received any emails from us, please get in touch. Have your friend’s order number handy so we can look into what happened. If your friend forgot to use your referral code, we’re unfortunately not able to add this later.