There are a few reasons why your bike may not be waking up: 


  • Your bike is not connected to your phone
    If your bike is not connected to your smartphone via Bluetooth, it will not automatically wake up. Check your Bluetooth settings and make sure your phone connects to your bike. 


  • Your bike is in shipping mode
    Your bike may re-enter shipping mode if it’s unused for a while. Start by plugging in your bike and charging it for a while. After that, you can wake up your bike with a quick reset.


  • Your bike battery is empty
    Your bike will not wake up if it isn’t charged! Make sure your bike has sufficient battery charge and try to wake it up with a quick reset.