If your bike is lost, follow these steps to enable the Lost Mode in the Find My app. 

Step 1 

Tap on your bike in the Find My app. Scroll through the bike’s details until you see ‘Lost Mode.’ Tap on ‘Enable,’ read ‘What will happen’, and tap on ‘Continue’. 

Step 2 

Enter your phone number and on the following screen tap on ‘Activate’ to turn on Lost Mode.

If your bike is located, someone can use the Find My app on any iPhone to identify it. 

Keep in mind that this isn’t the same as reporting your bike stolen. If your bike is stolen, please report this via the VanMoof app or your My VanMoof account.